Troubleshooting / Printing and Copying Problems

This Product Does Not Print

All lights are off
Lights came on and then went out
Only the LCD panel is on

All lights are off

Try one or more of these solutions:


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Lights came on and then went out

This product's voltage may not match the outlet rating. Turn off this product and unplug it immediately. Then, check this product labels.

Caution:
If the voltage does not match, DO NOT PLUG YOUR PRODUCT BACK IN. Contact your dealer.


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Only the LCD panel is on

Try one or more of these solutions:

If the check page prints correctly, make sure that the printer software and your application are installed correctly.

If this does not work, replace the ink cartridges. See Replacing Ink Cartridges.


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