Troubleshooting / Printing and Copying Problems

Paper Does Not Feed Correctly

Paper does not feed
Multiple pages feed
Paper jams
Paper improperly loaded
Paper is not ejected fully or is wrinkled

Paper does not feed

Remove the stack of paper and make sure of the following:

After trying the solutions above, load the paper again. Make sure that you follow any special loading instructions that came with your paper. See also Paper specifications.


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Multiple pages feed


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Paper jams

If paper is jammed inside this product, an error message appears on the LCD panel. You may be able to clear the jammed paper using the control panel. Follow the steps below.

Press the  Color button to eject the jammed paper. If the jammed paper is not ejected, go on to the next step.

Locate where the paper is jammed.

If the paper is jammed at the paper feeding position, remove all of the paper by hand.

If the paper is jammed at the ejecting position, remove the output tray. Remove all of the paper by hand, and then attach the output tray.

If the paper is jammed inside this product, press the On button to turn off this product. Open the scanner unit and the CD/DVD guide. Remove all of the paper inside by hand, including any torn pieces.

After clearing the jammed paper, close the scanner unit and the CD/DVD guide, and then press the On button.

Load a stack of paper correctly in the tray.

Note:
If you cannot remove a foreign object easily by yourself, do not use force and do not disassemble this product. Call your dealer for assistance.

If your paper jams frequently, make sure of the following:


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Paper improperly loaded


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Paper is not ejected fully or is wrinkled

Try one or more of these solutions:

Note:
Store any unused paper in its original package in a dry area. See Paper.


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