Problem Solver

Paper Does Not Feed Correctly

Paper does not feed
Multiple pages feed
Paper jams
Paper improperly loaded
Paper is not ejected fully or is wrinkled
Paper does not feed correctly when using the double-sided printing feature

If one of the following problems has occurred, try the solution(s) listed for that problem.

Paper does not feed

Remove the stack of paper and make sure of the following:

Load the paper again. Make sure that you follow any special loading instructions that came with your paper. Also see the paper handling section in this guide.


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Multiple pages feed


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Paper jams

For a sheet paper jam, turn the printer off, open the printer cover, remove all of the paper inside including any torn pieces, close the printer cover, turn the printer on, and then reload the paper in the sheet feeder.

For a roll paper jam, hold down the  roll paper button for about 3 seconds to feed the paper in reverse, hold down the  roll paper button for about 3 seconds to feed the paper in reverse again, and then roll up the then roll paper.

If the error does not clear, turn the printer off, open the printer cover, gently remove the roll paper backward, and then close the printer cover.

Note:
If you cannot remove a foreign object easily by yourself, do not use force and do not disassemble the printer. Call your dealer for assistance.

If your paper jams frequently, make sure of the following:

See Loading capacities for EPSON special media for details.


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Paper improperly loaded

If you have loaded the paper too far into the printer, the printer cannot feed the paper correctly. Turn the printer off and gently remove the paper. Then turn the printer on and reload the paper properly.


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Paper is not ejected fully or is wrinkled

Try one or more of these solutions:

Note:
Store any unused paper in its original packaging in a dry area. See Paper for specifications.


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Paper does not feed correctly when using the double-sided printing feature

If multiple pages are simultaneously misfed into the printer when using the double-sided printing feature, remove the paper as instructed in Multiple pages feed. If the paper that was fed in error has not been creased or wrinkled, it may still be usable. Reload only the usable paper properly into the printer.

If a paper jam should occur while using the double-sided printing feature, remove the paper as instructed in Paper jams. If multiple print jobs have been sent to the printer when the paper jam occurs, check the page settings in your application and confirm that the paper is loaded properly to ensure that no pages are skipped and that the document is printed correctly.


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