Problem Solver

Diagnosing the Problem

Online problem solving
Error indicators
EPSON Status Monitor
Running a printer operation check

If you are connecting via the USB interface and are having difficulty printing, the problem may be related to your USB connection. Refer to Correcting USB Problems for details.

If your problem is not USB related, troubleshooting printer problems is best handled in two easy steps: first diagnose the problem, then apply likely solutions until the problem is fixed.

The information that you need to diagnose and solve most common problems is provided by online problem solving, the printer's control panel, the EPSON Status Monitor utility, or by running a printer operation check. Refer to the appropriate section below.

If you have a specific problem relating to print quality, a printout problem not related to print quality, or a paper feeding problem, or if the printer does not print at all, refer to the appropriate section in this chapter.

To solve a problem, you may need to cancel printing. For details, see Cancelling Printing.

Online problem solving

You can use online problem solving to diagnose and solve most of the problems you may encounter. Refer to the appropriate section below.

For Windows users

The Technical Support Web Site provides you with tips to help solve any problems you may encounter when using your printer. If you encounter a problem, access the Technical Support Web Site in one of the following ways:

From the Windows Start menu

Click Start, point to Programs (For Windows Me, 2000, NT 4.0, 98 and 95 users) or All Programs (For Windows XP users) and then to EPSON, then click ESP950 Problem Solver.

From Status Monitor 3

Click Technical Support in the Status Monitor 3 dialog box.

From your printer software

Click Technical Support on the Main menu of the printer software.

If you cannot solve your problem using the Technical Support Web Site, contact your local EPSON office or dealer for assistance.

For Macintosh users

EPSON's Technical Support Web Site provides help with problems that cannot be solved using the troubleshooting information in your printer documentation.

To access Technical Support, insert the CD in the CD-ROM drive and double-click the EPSON icon, then select Technical Support Web Site and click .

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Error indicators

You can identify many common printer problems using the lights on your printer's control panel. If your printer stops working and the lights are on or flashing, use the following table of panel light patterns to diagnose the problem, then follow the recommended corrective measures.

Lights	Problem and Solution
	Paper out
	No paper is loaded in the printer.	Load paper in the sheet feeder, then press the paper button. Printer will resume printing and the light will turn off.
	Paper jam
	Paper has jammed in the printer.	Press the paper button to eject the jammed paper. If the error does not clear, open the printer cover and remove all of the paper inside, including any torn pieces. Then, reload the paper in the sheet feeder and press the paper button to resume printing.
	Automatic Roll Paper Cutter error
	The roll paper cannot be cut with the cutter.	Remove the roll paper from the printer. See Removing Roll Paper from the Printer for details.
	Ink low
	The ink cartridge is nearly empty.	Obtain a replacement black (T0331), cyan (T0332), magenta (T0333), yellow (T0334), light cyan (T0335), light magenta (T0336) ink cartridge. To determine which cartridge is nearly empty, check the ink level using EPSON Status Monitor 3 (Windows) or EPSON StatusMonitor (Macintosh).
	Ink out
	The ink cartridge is empty or not installed.	Replace the black (T0331), cyan (T0332), magenta (T0333), yellow (T0334), light cyan (T0335), light magenta (T0336) ink cartridge with a new one. If the ink end error occurs after the print head moves to its home position, the ink cartridge may not be installed properly. Reinstall the ink cartridge until it clicks into place. See Replacing an Empty Ink Cartridge for details.
	Wrong cartridge
	The currently installed ink cartridge is not compatible with the printer.	Replace the incompatible cartridge using the appropriate black (T0331), cyan (T0332), magenta (T0333), yellow (T0334), light cyan (T0335), light magenta (T0336) ink cartridge. See Replacing an Empty Ink Cartridge for details.
	Incorrectly installed ink cartridge
	The ink cartridge is not installed correctly.	If the print head is at the home position, press the ink button to move the print head to the ink cartridge replacement position. Remove and reinsert the ink cartridge. Then continue with ink cartridge installation. If the print head is at the ink cartridge replacement position, remove and reinsert the ink cartridge. Then continue with ink cartridge installation.
	Carriage error
	The print head carriage is obstructed by jammed paper or other foreign material and cannot return to the home position.	Turn off the printer. Open the printer cover and remove any paper or other obstructions from the paper path by hand. Then, turn the printer back on. If the error does not clear, contact your dealer.
	Unknown printer error
	An unknown printer error has occurred.	Turn off the printer and contact your dealer.

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EPSON Status Monitor

The EPSON Status Monitor utility provides status messages and a graphic display showing the current status of the printer.

If a problem occurs while printing, an error message appears in the Progress Meter window.

When the ink is out, click the How To button in the EPSON Status Monitor or Progress Meter window and EPSON Status Monitor will lead you step-by-step through the cartridge replacement procedure.

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Running a printer operation check

If you are unable to determine the source of the problem, performing a printer operation check can help you determine whether the problem comes from the printer or the computer.

To print a printer operation check page, follow these steps.

Make sure both the printer and computer are turned off.

Disconnect the cable from the printer's interface connector.

If you use the parallel interface, unlock the wire clips on both sides of the interface connector and remove the ground connector, if necessary. Then, disconnect the cable from the printer's interface connector.

Make sure that A4 or Letter size paper is loaded in the sheet feeder.

Hold down the paper button and press the power button to turn on the printer. Then, release only the power button. When the printer starts the operation check, release the paper button.

The printer prints an operation check page which includes the version of your printer's ROM, the ink counter code, and a nozzle check pattern.

Compare the quality of the printed check page with the sample shown below. If there are no print quality problems, the printer itself is fine and the problem probably lies with the printer software settings, the application settings, the interface cable (be sure to use a shielded cable), or the computer itself.

If the check page does not print satisfactorily, there is a problem with the printer. For example, if bands appear in the check pattern as shown below, this could mean a clogged ink nozzle or a misaligned print head.

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