Problem Solver
Paper Does Not Feed Correctly
Paper does not feed
The paper jams
Paper improperly loaded
Paper is not ejected fully or is wrinkled
Paper does not feed
Remove the stack of paper and make sure of the following:
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The paper is not curled or creased.
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The paper is not too old.
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The paper is not loaded higher than the triangular load-limit mark on the edge guide.
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The paper stack fits under the tabs inside the edge guide.
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The number of sheets in the paper stack does not exceed 20.
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Paper is not jammed inside the printer. If it is, remove the jammed paper.
See The paper jams
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Special loading instructions that came with your paper have been followed. Load the paper again.
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The paper jams
Open the paper feeder and output tray. Remove all of the paper inside, including any torn pieces, and press the OK button. Reload the paper. If any printing jobs remain, the printer will automatically start printing.
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Note:
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If you cannot remove a foreign object easily by yourself, do not use force and do not disassemble the printer. Call your dealer for assistance.
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If your paper jams frequently, make sure of the following:
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The paper is smooth, not curled or wrinkled.
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The printable side of the paper is face up in the paper feeder.
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The paper stack was fanned before loading.
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The paper is not loaded above the triangular load-limit mark on the left edge guide.
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The number of sheets in the paper stack does not exceed 20.
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The left edge guide is adjusted to fit your paper.
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The printer is on a flat, stable surface that extends beyond the printer base in all directions. The printer will not operate properly if it is tilted.
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Paper improperly loaded
If you have loaded the paper too far into the printer, the printer cannot feed the paper correctly. Reload the paper properly and press the OK button.
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Paper is not ejected fully or is wrinkled
If the paper does not eject fully, remove the paper.
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Note:
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Store any unused paper in its original packaging in a dry area.
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