Troubleshooting / Problems and Solutions

Overview

Most problems you encounter while operating your scanner and software have simple solutions. This section helps you identify the cause of the problem and provides you with solutions. It is divided into the following categories:

Error Indicator
Scanner Operation Problems
Software Problems
Quality Problems
Film Scanning Problems

Read the appropriate section to find your problem; then follow the recommended steps.

If you cannot solve a problem after reading and following the information in this section, contact your dealer or a qualified customer support person for assistance. For information on contacting customer support in your area, see Overview of the Customer Support.

Note:

If some settings appear dimmed in EPSON Scan, they cannot be selected because of the capability of your scanner or your choice of other settings.

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