Troubleshooting / Problems and Solutions

Quality Problems

Edges of the document are not scanned
You cannot scan an image or you only get a few dots for the scanned image
The image does not look the same as the original
A line of dots is always missing from the scanned image
Straight lines in the image come out jagged
The entire image is distorted or blurred
Part of the image is distorted or blurred
Colors are patchy or distorted at the edges of the image
The image is faint or out of focus
The image is too dark
Image is dark, with little or no detail
Scanned image is too large
Moiré (cross-hatch) patterns appear in the scanned image
Poor character recognition during OCR scanning
The printed image is larger or smaller than the original
Scanned images cannot be printed or come out garbled when printed
Colors on your monitor are different from those in the original image
Colors differ from the original

Edges of the document are not scanned

Place documents away from the edges of the document table to avoid unwanted image cropping.

The area with a width of maximum 5 mm from the horizontal guide and 5 mm from the vertical guide is not scanned.

1. Maximum unreadable area of 5 mm
2. Maximum unreadable area of 5 mm


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You cannot scan an image or you only get a few dots for the scanned image

Try one or more of these solutions:


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The image does not look the same as the original

Try one or more of these solutions:


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A line of dots is always missing from the scanned image

Scanner sensor malfunction is indicated when a line is missing on both screen images and printouts. Contact your dealer.


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Straight lines in the image come out jagged

Make sure the document orientation is perfectly straight on the document table. Align vertical and horizontal lines with the scales at the top and side of the document table.


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The entire image is distorted or blurred

Try one or more of these solutions:

Caution:
Do not place heavy objects on the document table.


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Part of the image is distorted or blurred

Make sure the document is uniformly flat against the document table. A document that is wrinkled or warped may not scan well.

Caution:
Do not place heavy objects on the document table.


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Colors are patchy or distorted at the edges of the image

Try one or more of these solutions:

Caution:
Do not place heavy objects on the document table.


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The image is faint or out of focus

Try one or more of these solutions:

Caution:
Do not place heavy objects on the document table.


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The image is too dark

Try one or more of these solutions:


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Image is dark, with little or no detail

Try one or more of these solutions:


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Scanned image is too large

Change the Target Size setting of the Destination setting in the Home Mode or the Professional Mode main window.


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Moiré (cross-hatch) patterns appear in the scanned image

A moiré is a cross-hatch pattern that appears on the scanned images when scanning printed materials. It is a result of interference that occurs due to the difference between the pitches of the scanning and the halftone screens.

Try one or more of these solutions:


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Poor character recognition during OCR scanning

Try adjusting the Threshold setting. See Scan Text for more information.


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The printed image is larger or smaller than the original

The image size and resolution settings of your software determine the size of the printed image. Do not use the size of the monitor image to judge the printed size.


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Scanned images cannot be printed or come out garbled when printed

Try one or more of these solutions:


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Colors on your monitor are different from those in the original image

Try one or more of these solutions:


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Colors differ from the original

Try one or more of these solutions:


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