Troubleshooting / Problems and Solutions

Software Problems

You cannot start EPSON Scan
The scanner software does not work properly

You cannot start EPSON Scan

Try one or more of these solutions:

Make sure the scanner is turned on.

Turn off the scanner and the computer. Then check the connection between the scanner and the computer.

Make sure that EPSON Scan is selected in your application software.

In the Device Manager menu, make sure your scanner's name appears under Imaging devices hardware type without a question (?) or an exclamation (!) mark. If the scanner appears with a question (?) or an exclamation (!) mark, or as an Unknown devices hardware type, uninstall EPSON Scan. Then reinstall it following the instructions in your Start Here poster.

The scanner software does not work properly

Try one or more of these solutions:

For Windows XP and Me users:
Check if your scanner's icon appears more than once. To check, double-click the Scanners and Cameras icon in Control Panel. Remove your scanner's icon from the window, then reinstall EPSON Scan following the instructions in your Start Here poster.

For Windows 98 and 2000 users:
Check if your scanner is listed more than once in the Scanners and Cameras Properties dialog box. To view the dialog box, double-click the Scanners and Cameras icon in Control Panel. Remove your scanner from the list of installed devices, then reinstall EPSON Scan following the instructions in your Start Here poster.

Make sure your computer meets the memory and other system requirements specified for the software you are using.

Make sure the computer has enough memory for your software. If the computer does not have enough memory available, see your software and computer documentation for details.