Troubleshooting / Problems and Solutions

Overview

Most problems you encounter while operating your scanner and software have simple solutions. This section helps you identify the cause of the problem and provides you with solutions. Problems are divided into the following categories:

Error Indicator

Scanner Operation Problems

Software Problems

Scanning Problems

Film Scanning Problems

ADF Scanning Problems

Read the appropriate section to find your problem, and then follow the recommended steps.

If you cannot solve a problem after reading and following the information in this section, contact your dealer or a qualified customer support person for assistance. For information on contacting customer support in your area, see Technical support web site.

Note:

If some settings appear dimmed in EPSON Scan, they cannot be selected because of the capability of your scanner or your choice of other settings.

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