Troubleshooting / Problems and Solutions

Scanner Operation Problems

The Ready light does not come on.
The scanner does not scan.
Pressing the Start Button does not start scanning.
Pressing the Start Button in a Mac OS X environment starts the Classic mode.
You cannot scan multiple images.

Problems you may have while using the scanner often involve the operation of your software and computer. Operation problems usually occur because of:

See the Setup Guide to confirm that you have set up in the correct way. Also, see the documentation that comes with your computer and software for possible solutions.

The Ready light does not come on.

Make sure the power cord is plugged into an electrical outlet and the scanner is turned on by pressing the  Power button.

If you cannot solve a problem, contact your dealer or a qualified customer support person for assistance.


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The scanner does not scan.

Try one or more of the following solutions:


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Pressing the Start Button does not start scanning.

Try one or more of the following solutions.


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Pressing the Start Button in a Mac OS X environment starts the Classic mode.

Be sure to install the scanner software in a Mac OS X environment, but not in the Classic mode.


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You cannot scan multiple images.

Try one or more of the following solutions.


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