Solving Network Problems

Network problems may be caused by the network environment, computer, and printer. To help resolve problems, you can check and confirm the network status using the following methods.

If you make changes to the network settings, such as changing the network environment, you can check the network connection and print a network connection check report.

If the network connection fails, the check report helps you to find a solution to the problem.

For more details about how to check the network connection and print the check report, refer to the documentation of your printer.

For information on using the network connection check report, click the following link.
This feature is not available for all printers or the feature may not be enabled.
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You can display the network status on the LCD and print a network status sheet. In the network status, you can confirm information such as the connection method, connection speed (transmission speed), IP address, security method, and Epson Connect status.

If your printer has an LCD panel, you can display simplified status information and print detailed status information.

If your printer does not have an LCD panel, you can print detailed status information using the buttons on the control panel.

For more details about displaying the network status and printing the network status sheet, refer to the documentation of your printer.

If you cannot access the Web page embedded in the printer, the printer does not respond even though you sent a print job to the printer, or other problems occur, you can use this feature to confirm whether communication is established between the computer and the printer.

Before using the Ping command, you need to confirm the IP addresses set on the computer and printer.

For more details about operating the computer, refer to Ping command.

Network problems may be resolved by disabling or initializing the Wi-Fi settings, and then making the settings again.

These operations vary depending on the model. For more details, refer to the documentation of your printer.

Disabling the Wi-Fi function:
If your printer has an LCD panel, you can disable the Wi-Fi function using the LCD panel.
If your printer does not have an LCD panel, you can disable the Wi-Fi function by connecting an Ethernet cable that is connected to an active network.
If your printer does not have an LCD panel or an Ethernet interface, you can disable the Wi-Fi function by initializing the network settings using the buttons on the control panel.

Initializing the network settings:
If your printer has an LCD panel, you can initialize the network settings using the LCD panel.
If your printer does not have an LCD panel, you can initialize the network settings using the buttons on the control panel.

Network problems may be resolved by updating the printer firmware. Confirm that you are using the latest version of the printer firmware.

Use a Web browser to open a Web page embedded in the printer, and then carry out the firmware update in the top menu.

For more details about opening a Web page embedded in the printer, refer to Web Page Embedded in the Printer.

In the TCP/IP network environment, confirm the IP addresses set on the computer and printer, then check whether communication is established between the computer and printer.