Troubleshooting / Scanning Problems

Scanner Operation Problems

This product does not scan
An error message appears and this product does not scan for Mac OS X
Pressing the buttons on the control panel does not start scanning
Pressing the buttons on the control panel in a Mac OS X environment starts the Classic mode
You cannot scan multiple images

Problems you may have while using this product often involve the operation of your software and computer. Operation problems usually occur because of:

See your Start Here to confirm that you have set up in the correct way. Also, see the documentation that comes with your computer and software for possible solutions.

This product does not scan

Try one or more of the following solutions.


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An error message appears and this product does not scan for Mac OS X

In Classic mode, this product may not work properly. Therefore quit the Classic mode.


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Pressing the buttons on the control panel does not start scanning

Try one or more of the following solutions.


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Pressing the buttons on the control panel in a Mac OS X environment starts the Classic mode

Be sure to install the scanner software in a Mac OS X environment, but not in the Classic mode.


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You cannot scan multiple images

Try one or more of the following solutions.


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