Troubleshooting / Problems and Solutions

Quality Problems

The entire image is distorted or blurred
Part of the image is distorted or blurred
Colors are patchy or distorted at the edges of the image
The image is faint or out of focus
The image is too dark
Image is dark, with little or no detail
Scanned image is too large
Moiré (cross-hatch) patterns appear in the scanned image
Poor character recognition during OCR scanning

The entire image is distorted or blurred

Try one or more of these solutions:

Caution:
Do not place heavy objects on the document table.


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Part of the image is distorted or blurred

Make sure the document is uniformly flat against the document table. A document that is wrinkled or warped may not scan well.

Caution:
Do not place heavy objects on the document table.


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Colors are patchy or distorted at the edges of the image

Try one or more of these solutions:

Caution:
Do not place heavy objects on the document table.


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The image is faint or out of focus

Try one or more of these solutions:

Caution:
Do not place heavy objects on the document table.


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The image is too dark

Try one or more of these solutions:


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Image is dark, with little or no detail

Try one or more of these solutions:


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Scanned image is too large

Change the Target Size setting of the Destination setting in the Home Mode or the Professional Mode main window.


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Moiré (cross-hatch) patterns appear in the scanned image

A moiré is a cross-hatch pattern that appears on the scanned images when scanning printed materials. It is a result of interference that occurs due to the difference between the pitches of the scanning and the halftone screens.

Try one or more of these solutions:


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Poor character recognition during OCR scanning

Try adjusting the Threshold setting. See Scan Text for more information.


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