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The Paper Jams
Removing jammed paper from inside the printer - Paper jam -
Warning:|
Never touch the buttons on the control panel while your hand is inside the printer.
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Cancel the print job if necessary.
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Raise the printer cover.
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Remove all of the paper inside, including any torn pieces.
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Close the printer cover. If the jammed paper remains near the output tray, carefully remove the paper.
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Close the output tray.
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Turn the printer around.
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Pull out the rear unit.
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Carefully remove the jammed paper.
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Carefully remove the jammed paper.
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Open the rear unit.
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Carefully remove the jammed paper.
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Reattach the rear unit.
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Press
 button to clear the error indicator. |
Note:|
If the error indicator still does not clear, try the following steps.
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Pull out the paper cassette and remove the cover.
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Remove the jammed paper from the cassette.
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Align the edges of the paper.
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Carefully remove any paper jammed inside the printer.
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Put the paper cassette cover back on. Keep the cassette flat and insert it back into the printer carefully and slowly.
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Press
button to clear the error indicator. |
Note:|
If the error indicator still does not clear, try the following steps.
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Turn off the printer and unplug the power cord from the printer and the electrical outlet. Unplug all other cables from the printer.
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Pull out the paper cassette, and carefully stand the printer on its right side.
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Carefully remove the jammed paper.
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Replace the printer. Keep the cassette flat and insert it back into the printer carefully and slowly.
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Plug the power cord into the printer and the electrical outlet. Plug all other cables into the printer.
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Removing jammed paper from inside the printer - Unknown printer error -
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Turn off the printer.
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Raise the printer cover.
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Remove all of the paper inside, including any torn pieces.
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Close the printer cover.
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Close the output tray.
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Pull out the paper cassette and remove the cover.
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Note:|
If you cannot pull out the paper cassette, unplug the power cord from the printer and the electrical outlet. Unplug all other cables from the printer.
Carefully stand the printer on its side as shown below and carefully pull out the paper cassette.
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Remove the jammed paper from the cassette.
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Align the edges of the paper.
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Carefully remove any paper jammed inside the printer.
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Turn the printer around.
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Pull out the rear unit.
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Carefully remove the jammed paper.
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Carefully remove the jammed paper.
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Reattach the rear unit.
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Put the paper cassette cover back on. Keep the cassette flat and insert it back into the printer carefully and slowly.
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Note:|
For plain paper, do not load paper above the
 arrow mark inside the edge guide.For Epson special media, make sure the number of sheets is less than the limit specified for the media.  See Loading capacities for media
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Turn on the printer.
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Note:|
If the error continues to occur, contact Epson support.
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Preventing paper jams
If your paper jams frequently, check the following.
The paper is smooth, not curled or wrinkled.
You are using high quality paper.
The printable side of the paper is face down in the paper cassette.
The paper stack was fanned before loading.
For plain paper, do not load paper above the arrow mark inside the edge guide.
For Epson special media, make sure the number of sheets is less than the limit specified for the media.
See Loading capacities for media
arrow mark inside the edge guide.For Epson special media, make sure the number of sheets is less than the limit specified for the media.
See Loading capacities for media
The edge guides are snug against the edges of the paper.
The printer is on a flat, stable surface that extends beyond the base in all directions. The printer will not operate properly if it is tilted.
Reprinting after a paper jam (For Windows Only)
After you cancel the print job because of a paper jam, you can reprint it without reprinting pages that have already been printed.
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Solve the paper jam.
The Paper Jams |
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Access the printer settings.
Accessing the printer driver for Windows |
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Select the Print Preview check box in the Main or Advanced window of your printer driver.
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Make the settings that you want to use to print.
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Click OK to close the printer settings window, and then print your file. Print Preview window opens.
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Select a page that has already been printed in the page list box on the left side, and then select Remove Page from the Print Options menu. Repeat this step for all the pages that have already been printed.
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Click Print on the Print Preview window.
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