Troubleshooting / Scanning Problems

Scanner Operation Problems

The fluorescent lamp does not turn on
This product does not scan
Pressing the Scan button does not start scanning
The printed image is larger or smaller than the original

Problems you may have while using this product often involve the operation of your software and computer. Operation problems usually occur because of:

Also see the documentation that came with your computer and this product for possible solutions.

The fluorescent lamp does not turn on

Try one or more of these solutions:


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This product does not scan

Try one or more of these solutions:


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Pressing the Scan button does not start scanning

Try one or more of these solutions:


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The printed image is larger or smaller than the original

The image size settings of your software determine the size of the printed image. Do not use the size of the monitor image to judge the printed size.


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