The Edges of Your Document Are Not Scanned
You See Only a Few Dots in Your Scanned Image
A Line Of Dots Always Appears in Your Scanned Images
Straight Lines in Your Image Come Out Crooked
Your Image is Distorted or Blurred
Colors Are Patchy or Distorted
Your Scanned Image is Too Dark
An Image on the Back of Your Original Appears in Your Scanned Image
Moiré (Cross-hatch) Patterns Appear in Your Scanned Image
Characters Are Not Recognized Well When Converted Into Editable Text (OCR)
Scanned Colors Differ From the Original Colors
You Have Trouble Adjusting the Scan Area in the Thumbnail Preview

Move the document about 2.5 mm away from the horizontal and vertical edges of the document table to avoid cropping.

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• Make sure the document is placed on the scanner’s document table with the side to be scanned facing down. See Placing Documents or Photos for details.

• When scanning with the Black&White setting in Home or Professional Mode, change the Threshold setting. See Adjusting the Color and Other Image Settings for instructions.

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The document table or transparency unit window may be dusty or scratched. Clean the document table as described in Cleaning the Scanner. If you still have the problem, contact your dealer.

Note:

Do not press down on the document table with any force.

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Make sure the document lies perfectly straight on the document table. Align the vertical and horizontal lines with the scales at the top and side of the document table.

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• Make sure the document lies flat on the document table. Also make sure your document is not wrinkled or warped.

Caution:

Do not place heavy objects on the document table.

• Make sure you do not move the document or scanner while scanning.

• Make sure your film or slides are placed on the scanner correctly and the film holder is properly positioned on the document table. See Placing 35mm Film Strip or Placing Slides in the Holder.

• Make sure the scanner is placed on a flat, stable surface.

• Select Unsharp Mask Filter in EPSON Scan’s Professional Mode window. See Adjusting the Color and Other Image Settings for instructions.

• Adjust the Auto Exposure setting in EPSON Scan’s Professional Mode window. See Adjusting the Color and Other Image Settings for instructions.

You can also select Color Control and Continuous auto exposure in the Configuration window, or select the Color tab and click the Recommended Value button to return the Auto Exposure setting to the default. See EPSON Scan Help for details.

• Increase the Resolution setting. See Selecting the Scan Resolution for instructions.

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• If your document is very thick or warped at the edges, colors may be patchy or distorted at the edges of your image. Cover the edges with paper to block external light as you scan.

• Scanning film or slides in a low-temperature environment can cause discoloration in the scanned image if the scanner is not fully warmed up. If this happens, leave the scanner for approximately 10 minutes without turning it off or changing the scan mode, and then try again.

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• Change the Display Gamma setting to match your output device, such as a monitor or printer, in the EPSON Scan Configuration window. See EPSON Scan Help for details.

• Adjust the Auto Exposure setting in EPSON Scan’s Professional Mode window. See Adjusting the Color and Other Image Settings for instructions.

You can also select Color Control and Continuous auto exposure in the Configuration window, or select the Color tab and click the Recommended Value button to return the Auto Exposure setting to the default. See EPSON Scan Help for details.

• Check the Brightness setting in EPSON Scan’s Home or Professional Mode (see Adjusting the Color and Other Image Settings). Or adjust brightness using the Histogram in Professional Mode (see EPSON Scan Help).

• Check the brightness and contrast settings of your computer monitor.

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If your original is printed on thin paper, images on the back may be visible to the scanner and appear in your scanned image. Try scanning the original with a piece of black paper placed on the back of it. Also make sure the Document Type and Image Type settings are correct for your original. See Selecting Basic Settings for details.

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A moiré is a cross-hatch pattern that may appear in a scanned image of a printed document. It is caused by interference from the differing pitches in the scanner’s screen and the halftone screen in your original.

• Select the Descreening Filter check box in EPSON Scan’s Home or Professional Mode window. In Professional Mode, set the Screen Ruling of the Descreening Filter setting to an appropriate setting for your document and deselect the Unsharp Mask Filter setting. See Adjusting the Color and Other Image Settings for instructions.

• Select a lower Resolution setting. See Selecting the Scan Resolution for instructions.

Note:

You cannot remove moiré patterns when you are scanning film or monochrome images, or scanning using a resolution higher than 601 dpi.

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• Make sure the document lies perfectly straight on the document table. Align the vertical and horizontal lines with the scales at the top and side of the document table.

• In Home Mode, select Black&White as the Image Type setting. In Professional Mode, select None for the B&W Option setting. Then try adjusting the Threshold setting.

• Check your OCR software manual to see if there are any settings you can adjust in your OCR software.

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• Change the Image Type setting in EPSON Scan’s Home or Professional Mode. See Selecting Basic Settings for instructions. Select different combinations of this setting and the others mentioned below.

• Change the Display Gamma setting to match your output device, such as a monitor or printer, in the EPSON Scan Configuration window. See EPSON Scan Help for details.

• Adjust the Auto Exposure setting in EPSON Scan’s Professional Mode. Also try selecting a different Tone Correction setting. See Adjusting the Color and Other Image Settings for instructions.

• Try selecting the following settings in the Configuration window: Color Control, Continuous auto exposure, and Recommended Value (on the Color tab). See EPSON Scan Help for details.

• Check the color matching and color management capabilities of your computer, display adapter, and software. Some computers can change the palette of colors on your screen. See your software and hardware manuals for details.

• Use the color management system for your computer: ICM for Windows or ColorSync^® for Macintosh. With Windows, add a color profile that matches your monitor to improve on-screen color matching. (Exact color matching is very difficult. Check your software and monitor documentation for information on color matching and calibration.)

• Printed colors can never exactly match the colors on your monitor because printers and monitors use different color systems: monitors use RGB (red, green, and blue) and printers typically use CMYK (cyan, magenta, yellow, and black).

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• Create a marquee or adjust the existing marquee to select the area you want to scan. See Adjusting the Scan Area (Marquee) for instructions.

• In the Configuration window, adjust the thumbnail cropping area using the Thumbnail Cropping Area slide. See EPSON Scan Help for details.

• Switch to the Normal preview type (if available) and preview your image again. See Previewing and Adjusting the Scan Area for instructions.

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