Problem Solver

Printer Does Not Print

LCD panel is off
LCD panel displays a warning or error message
LCD panel came on and then went out
Maintenance light is flashing or on

LCD panel is off

Press the power button to make sure that the printer is on.

Turn off the printer and make sure that the power cord is securely plugged in.

Make sure that your outlet works and is not controlled by a wall switch or timer.

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LCD panel displays a warning or error message

If the LCD panel displays a warning or error message, follow the instructions. See Error/Warning Display for the explanation of warnings and error messages.

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LCD panel came on and then went out

The printer's voltage may not match the outlet rating. Turn off the printer and unplug it immediately. Then, check the printer labels.

Caution:

If the voltage does not match, DO NOT PLUG YOUR PRINTER BACK IN. Contact your dealer.

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Maintenance light is flashing or on

Make sure that there is no packing material in the printer.

If the printer sounds like it is trying to print, but is unable to, run the Head Cleaning utility. See Cleaning the Print Head.

If the maintenance light is on and paper is jammed in the printer, remove the paper from the printer.

If the maintenance light is on and no paper is loaded, load more paper in the sheet feeder.

If the maintenance light is flashing, ink is low. Obtain a replacement cartridge of the appropriate type. To determine which cartridge is low, see Replacing an Ink Cartridge.

If the maintenance light is on and ink is out, replace the appropriate ink cartridge. To determine which ink cartridge is empty, see Replacing an Ink Cartridge.

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