Problem Solver
You can identify many common printer problems using the display on your printer's control panel.
Error
Display |
Solution |
Black ink out. |
Replace the black ink cartridge with a new one. |
Color ink out. |
Replace the color ink cartridge with a new one. |
Black and Color ink out. |
Replace the black and color ink cartridges with new ones. |
Paper is not set correctly. |
Load paper in the sheet feeder, and press the maintenance button to turn this light off. The printer resumes printing. |
Roll paper has been backed out of the printer or there is a paper jam. For roll paper, use the roll paper knobs to rewind the paper onto the roll, then press the Roll Paper button. For jammed paper, see your printer documentation for information about cleaning the jam. |
Roll paper backout:
Paper jam: |
Color ink cartridge not correctly installed. |
Reinstall the cartridge. |
Black ink cartridge not correctly installed. |
|
Black and Color ink cartridges not correctly installed. |
|
Cutter error. See your printer documentation for information about clearing the error. |
Clear all print jobs spooled on the computer before turning off the printer. Remove any jammed paper, wait a few minutes, and then turn the printer back on. To clear the print jobs, see Cancelling Printing. |
Unable to cut. See your printer documentation for information about clearing the error. |
Clear all print jobs spooled on the computer before turning off the printer. Remove any jammed paper, wait a few minutes, and then turn the printer back on. To clear the print jobs, see Cancelling Printing. |
The inserted card cannot be used with this printer. |
Use a compatible and formatted memory card. |
Smart Media card inserted incorrectly. |
Eject the SmartMedia card, confirm both sides are correct, and then insert again. |
General error |
Clear all print jobs spooled on the computer before turning off the printer. Remove any jammed paper, wait a few minutes, and then turn the printer back on. To clear the print jobs, see Cancelling Printing. If the problem persists, contact your dealer. |
Error |
Display |
Other |
Ink low |
Ink icon blinks |
Obtain a replacement ink cartridge. |
Printing from computer*1 |
Communicating with computer. Please wait. |
Start printing from the control panel after printing from the computer is completed. |
Irregular external device.*2 |
Connected device cannot be used. |
Connect on external storage device that is compatible with the printer. |
*1 This warning appears when the Print button is pushed, and it disappears after three seconds. |
*2 This warning is displayed for one second every 3 seconds. |
Next |