Problem Solver

Paper Does Not Feed Correctly

Paper does not feed
Multiple pages feed
The paper jams
Paper improperly loaded
Paper is not ejected fully or is wrinkled

Paper does not feed

Remove the stack of paper and make sure of the following:

Loading capacities for EPSON special media

Loading Single Sheets of Paper


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Multiple pages feed


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The paper jams

Press the  paper button to eject the jammed paper. If the error does not clear, turn the printer off and open the printer cover, then remove all of the paper inside, including any torn pieces. Then, reload the paper and press the  paper button to resume printing.

Note:
If you cannot remove a foreign object easily by yourself, do not use force and do not disassemble the printer. Call your dealer for assistance.

If your paper jams frequently, make sure of the following:

Loading capacities for EPSON special media


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Paper improperly loaded

If you have loaded the paper too far into the printer, the printer cannot feed the paper correctly. Turn the printer off and gently remove the paper. Then turn the printer on and reload the paper properly.


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Paper is not ejected fully or is wrinkled

Note:
Store any unused paper in its original packaging in a dry area.


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