Problem Solver

Print Quality Problems

Horizontal banding
Vertical misalignment or banding
Incorrect or missing colors
Blurry or smeared printout

If you are having print quality problems, first perform a , then compare it with the illustrations below. Click the caption under the illustration that best resembles your printout.

Horizontal banding

Vertical misalignment or banding

Horizontal banding

Vertical misalignment or banding

Incorrect or missing colors

Blurry or smeared printout

Horizontal banding

Media Type Settings


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Vertical misalignment or banding

Media Type Settings


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Incorrect or missing colors

If colors are still incorrect or missing, replace the color ink cartridge. If the problem persists, replace the black ink cartridge.
See Replacing an Ink Cartridge


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Blurry or smeared printout


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