LCD screen is off
LCD screen displays a warning or error message
LCD screen came on and then went out
Only the power light is on

• Press the  On button to make sure that the printer is on.

• Turn off the printer and make sure that the power cord is securely plugged in.

• Make sure that your outlet works and is not controlled by a wall switch or timer.

Top

If the LCD screen displays a warning or error message, follow the instructions. See Error/Warning Messages for the explanation of warnings and error messages.

Top

The printer’s voltage may not match the outlet rating. Turn off the printer and unplug it immediately. Then, check the printer labels.

Caution:

If the voltage does not match, DO NOT PLUG YOUR PRINTER BACK IN. Contact your dealer.

Top

• Turn off the printer and computer. Make sure the printer’s interface cable is securely plugged in.

• If you are using the USB interface, make sure your cable meets the USB 2.0 standards.

• Turn off the printer and the computer, disconnect the printer’s interface cable, then print an operation check page.
  See Running a printer operation check

If the check page prints correctly, make sure the printer driver and your application are installed correctly.

• If you are trying to print a large image, your computer may not have enough memory. Try reducing the resolution of your image or printing the image at a smaller size. You may need to install more memory in your computer.

• Uninstall the printer driver, then reinstall it.
  See Uninstalling the Printer Software

Top