Diagnosing the Problem

Troubleshooting printer problems is best handled in two steps: first diagnose the problem, then apply likely solutions until the problem is fixed.

The information that you need to diagnose and solve most common problems is provided by online problem solving, the control panel, the EPSON Status Monitor utility, or by running a printer operation check. Refer to the appropriate section below.

If you have a specific problem relating to print quality, a printout problem not related to print quality, or a paper feeding problem, or if the printer does not print at all, refer to the appropriate section.

You can diagnose and solve most problems by checking the error messages on the LCD screen. If you cannot solve the problems, by checking the messages, use the following table and try the recommended solution.

Display	Solution
A printer error has occurred. See your printer documentation.	Turn PictureMate off and then back on. If the error message still appears, contact your dealer. See Contacting Customer Support
PicturePack low. Replace PicturePack soon.	Press the right soft key to clear the error. Prepare the new PicturePack. If you tried to clean the print head, replace the PicturePack first. See User’s Guide -for use without a computer- manual.
Replace the PicturePack.	Replace the PicturePack with a new one. See User’s Guide -for use without a computer- manual.
Service required. Parts inside your printer are near the end of their service life. See your printer documentation.	Contact Epson for assistance. See Contacting Customer Support
Service required. Parts in your printer are at the end of their service life. See your printer documentation.
Bluetooth adapter error. Re-insert adapter.	Disconnect the Adapter, then reconnect to the printer. See User’s Guide - for use without a computer- manual.
Error in data. Printouts may be affected.	The print results may not be perfect. Check the data.
The image is too large. See your printer documentation.	Press the right soft key to clear the error. Check the data.
The image is too complex. See your printer documentation.
Cannot recognize the external device. See your printer documentation.	Disconnect the device, and see if the device meets the PictureMate specification.
Cannot recognize the memory card. See your printer documentation.	Make sure the memory card has been inserted correctly. If so, check to see if there is a problem with the card and try again.

If a problem occurs while printing, an error message will appear in the Progress Meter window.

When the Status Monitor indicates that the PicturePack is expended, refer to the User's Guide - for use without a computer- manual to replace the PicturePack.

If you are unable to determine the source of the problem, run a printer operation check to help you determine whether the problem comes from the printer.

Press the button to highlight the Maintenance menu, then press the right soft key.

Press the right soft key, then press the Print button to print Nozzle Check Pattern.

A test page prints showing a nozzle check pattern. (If the pattern has gaps, you need to clean the print head. See Cleaning the Print Head.)