EPSON Status MonitorProblem Solver
You can identify many common printer problems using the display on your printer's LCD panel.
Error
|
Display |
Solution |
|
Ink out. (T557) The genuine EPSON photo cartridge listed above is recommended for replacement. |
Replace the photo cartridge shown, with new one. |
|
The internal pad that absorbs ink during head cleaning has become saturated. (T557) The genuine EPSON photo cartridge listed above is recommended for replacement. |
Replace the photo cartridge shown, with a new one. |
|
The ink-absorbing pad inside the photo cartridge is saturated. The photo cartridge must be replaced before cleaning. |
Replace the photo cartridge with a new one. Press OK. |
|
Paper is not set correctly. |
Load paper in the paper feeder, and press the OK button to turn this light off. The printer resumes printing. |
|
A paper jam has occurred. Remove the sheet, and press OK. |
Remove the jammed paper. |
|
(T557) The photo cartridge cannot be recognized. The genuine EPSON photo cartridge listed above is recommended for replacement. |
Reinstall the photo cartridge. |
|
Service required. Parts inside your printer are at the end of their service life. See your printer's documentation for details. |
Contact your dealer. |
|
The inserted card cannot be used with this printer. |
Use a compatible and formatted memory card. |
|
Bluetooth Photo Print Adapter error. Disconnect the Adapter from the printer, then reconnect it. |
Disconnect the Adapter, then reconnect to the printer. |
|
General error. See your printer manual for information about clearing the error. |
Clear all print jobs waiting to be printed from the computer before turning off the printer. Remove any jammed paper, wait a few minutes, and then turn the printer back on. To clear the print jobs, see Canceling Printing. If the problem persists, contact your dealer. |
 | * The photo cartridge for this printer includes an internal pad to absorb ink discharged during head cleaning. In the event that the pad becomes saturated, the photo cartridge must be replaced even if there is ink remaining. |
Warning
|
Error |
Display |
Solution |
|
Ink low |
You are running low on ink. |
Obtain a replacement photo cartridge. |
|
No data in Memory card |
No images were found on the card. Please check the card. |
Check the memory card. |
|
Printing from computer*1 |
Communicating with computer. Please wait. |
Start printing from the LCD panel after printing from the computer is completed. |
|
Irregular external device.*2 |
The connected device cannot be used. |
Connect on external storage device that is compatible with the printer. |
| *1 This warning appears when the Print button is pushed, and it disappears after three seconds. |
| *2 This warning is displayed for one second every 3 seconds. |
If a problem occurs while printing, an error message will appear in the Progress Meter window.
When the ink is out, click the How To button in the EPSON Status Monitor or Progress Meter window, and EPSON Status Monitor will lead you step-by-step through the cartridge replacement procedure.
If an error message indicating that parts inside your printer are near the end of their service life appears, contact your dealer for replacement.
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