Maintenance and Troubleshooting / Problems and Solutions

Scanner Operation Problems

The Start button light does not come on
The scanner does not scan
An error message appears and the scanner does not scan for Mac OS X
Pressing the button does not start scanning
Pressing the buttons in a Mac OS X environment starts Classic mode
You cannot scan multiple images

Problems you may have while using the scanner often involve the operation of your software and computer. Operation problems usually occur because of:

See your Start Here poster to confirm that you have set up in the correct way. Also, see the documentation that came with your computer and software for possible solutions.

The Start button light does not come on

Make sure the AC adapter is connected to the scanner and the power cord is plugged into an electrical outlet.

If you cannot solve a problem, contact your dealer or a qualified customer support person for assistance.


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The scanner does not scan

Try one or more of the following solutions:


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An error message appears and the scanner does not scan for Mac OS X

In Classic mode the scanner may not work properly. Therefore quit the Classic mode.


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Pressing the button does not start scanning

Try one or more of the following solutions:


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Pressing the buttons in a Mac OS X environment starts Classic mode

Try one or more of the following solutions:


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You cannot scan multiple images

Try one or more of the following solutions:


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