You Cannot Scan Film or Slides
You Cannot Scan Film in Full Auto Mode or Using the Thumbnail Preview
Negative Film Preview Images Look Strange
Striped Rings Appear in Your Scanned Image
A Line Appears in the Previewed Image

• Make sure the document mat is removed from the scanner cover. See Removing the Document Mat for instructions.

• Make sure the scanner cover is securely connected to the scanner’s OPTION port. See Removing the Document Mat for instructions.

• Make sure the Document Type setting (Home Mode) or Document Type and Film Type settings (Professional Mode) are set correctly for your film/slide type. See Selecting Basic Settings for instructions.

• Make sure your film or slides are placed on the scanner correctly. See one of these sections for instructions:

Perfection 3490 Photo: Placing Film in the Holder or Placing Slides in the Holder

Perfection 3590 Photo: Placing Film in the Auto Film Loader or Placing a Slide in the Slide Holder

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EPSON Scan may not be able to detect film images, or may crop or group the images unexpectedly. This may happen if your images are like the following:

• Images with a dark background.

• Images with a very bright background.

• Color negative film with extremely light or dark base color (background).

• Panorama and regular size images being scanned at the same time.

Note:

In Full Auto Mode, you can scan only 35 mm color negative film strips or slides. To scan black and white film or slides, use Home or Professional Mode.

Try one or more of the following solutions.

• Make sure the film is placed in the film holder correctly and the film holder is properly positioned on the document table. For the Perfection 3490 Photo, see Placing Film in the Holder for instructions. For the Perfection 3590 Photo, see Placing Film in the Auto Film Loader for instructions.

• Make sure the white stickers on the back of the film holder and the areas around them are not scratched, dusty, or covered in any way. If the areas are obscured, the scanner may have trouble recognizing your film or slides in Full Auto Mode. If the problem persists, try scanning in Home or Professional Mode.

• Use Normal preview and create marquees on the areas you want to scan. See Previewing and Adjusting the Scan Area for instructions.

• In the Configuration window, adjust the thumbnail cropping area using the Thumbnail Cropping Area slider. See EPSON Scan Help for details.

• Make sure the document mat is removed when you scan film. See one of these sections for instructions:

Perfection 3490 Photo: Removing the Document Mat

Perfection 3590 Photo: Removing the Document Mat

• Make sure the Document Type setting (Home Mode) or Document Type and Film Type settings (Professional Mode) are set correctly for your film/slide type. See Selecting Basic Settings for instructions.

• If you are scanning a slide with the Perfection 3590 Photo, make sure the 35 mm slide is placed correctly in the slide holder. See Placing a Slide in the Slide Holder for instructions.

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• Make sure the Document Type setting (Home Mode) or Document Type and Film Type settings (Professional Mode) are set correctly for your film. See Selecting Basic Settings for instructions.

• In Normal preview, the dark area around the film and the frame of the film holder is perceived as white. This alters the exposure and causes images to appear darker. Create marquees on the image area you want to scan as described in Previewing and Adjusting the Scan Area. Then click the Zoom button to preview the area.

• Try previewing images in Thumbnail preview instead. See Previewing and Adjusting the Scan Area for instructions on switching the preview type.

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A Newton ring is a ring-shaped pattern of stripes that appears on scanned images of transparent materials. It may occur if the film is curled.

Place the film with the base side facing up and preview using Thumbnail preview. Then flip the previewed image by clicking the (mirroring) icon in the Preview window. See Previewing and Adjusting the Scan Area for instructions.

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The document table or transparency unit window may be dusty or scratched. Clean the document table and transparency unit window as described in Cleaning the Scanner. If you still have the problem, contact your dealer.

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