Troubleshooting / Problems and Solutions

Scanner Operation Problems

The fluorescent lamp does not turn on
The scanner does not scan
You cannot scan from the integrated TPU
Pressing the Start button does not start scanning
The printed image is larger or smaller than the original
Scanned images cannot be printed or come out garbled when printed

Problems you may have while using the scanner often involve the operation of your software and computer. Operation problems usually occur because of:

Incorrect setup of the interface

Incorrect setup of your computer or software

Incorrect operation of your software

See your Setup Sheet to confirm that you have set up in the correct way. Also, see the documentation that came with your computer and software for possible solutions.

The fluorescent lamp does not turn on

Try one or more of these solutions:

Press the Power button to turn on the scanner.

Make sure the power cord is connected to the scanner and the plugged into an electrical outlet.

If the scanner does not receive any commands after 15 minutes, it turns off the lamp. The lamp will turn back on when you scan.

If you cannot solve a problem, contact your dealer or a qualified customer support person for assistance.

[Top]

The scanner does not scan

Try one or more of these solutions:

Wait until the indicator light stays on in green (ready for scanning).

Make sure your interface port and software settings are correct. Also make sure that your computer's interface board is installed properly.

For USB interface users:
Try to connect the scanner directly to the computer's USB port, or use an EPSON USB cable.
If you use an USB interface in full speed mode and connect the scanner through more than one hub, your system may not work properly. In this case, try to connect the scanner directly to the computer's USB port. Also, your system may not work properly if you use a USB cable other than that supplied by EPSON.

For Mac OS 8.6 to 9.x and FireWire users:
Make sure that the following Extensions are selected in the Extensions Manager.

EPSON FW Scanner Enabler
EPSON FW Scanner Expert
EPSON FW ScannerLib

[Top]

You cannot scan from the integrated TPU

Try one or more of these solutions:

Make sure the integrated TPU is installed correctly, the TPU light stays on in blue.

Make sure Document Type is set to the appropriate setting for your film type.

Make sure the reflective document mat is removed when you scan transparent materials.

Make sure the film is set correctly in the film holder, and that the film holder is properly positioned on the document table. For details, see below.

Loading and Setting Film on the Scanner

[Top]

Pressing the Start button does not start scanning

Try one or more of these solutions:

Make sure EPSON Smart Panel is installed.

For Windows XP users:
Click the Events tab in your scanner's Properties dialog box and make sure Take no action is not selected. Also, make sure the desired button is selected in the Select an event list box, and Start this program is selected.

For Windows Me, 98, and 2000 users:
Click the Events tab in your scanner's Properties dialog box and make sure the Disable device events check box is clear. Also, make sure the desired button is selected in the Scanner events list box, and the desired application in the Send to this application list is selected.

Note for Mac OS X users:

This feature is not available with Mac OS X.

[Top]

The printed image is larger or smaller than the original

The image size and resolution settings of your software determine the size of the printed image. Do not use the size of the monitor image to judge the printed size.

[Top]

Scanned images cannot be printed or come out garbled when printed

Try one or more of these solutions:

Make sure your printer is properly connected to the computer, correctly set up, and maintained. See your printer manual for details.

Check that your software is properly installed and set up for your printer. See your software manual.

[Top]