Maintenance and Troubleshooting / Problems and Solutions

Software Setup Problems

You cannot install EPSON TWAIN Pro.
You cannot install EPSON TWAIN Pro Network and/or EPSON Scan Server.
The Scanner Status does not indicate "Device Ready" after you click Test in the EPSON TWAIN Pro dialog box or the Scanner's Properties dialog box (Windows Millennium Edition, 98, and 2000) in the Control Panel.

You cannot install EPSON TWAIN Pro.

Check if your computer and operating system meet the system requirements listed in "Installing the Software" on page 3-1 of the Setup Guide.

Make sure your computer has enough memory to run the application.

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You cannot install EPSON TWAIN Pro Network and/or EPSON Scan Server.

Check that both your computer and operating system match the system requirements listed in "Installing the Software" on page 3-1 of the Setup Guide.

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The Scanner Status does not indicate "Device Ready" after you click Test in the EPSON TWAIN Pro dialog box or the Scanner's Properties dialog box (Windows Millennium Edition, 98, and 2000) in the Control Panel.

Turn off the scanner and computer and check that they are connected properly.

Make sure the interface cable meets the requirements of your interface board. See the documentation that came with the interface board.

Make sure the interface board is installed correctly.

When connected using the SCSI interface, make sure to turn on the scanner and then your computer.

Make sure the SCSI driver is properly installed.

Change the scanner's SCSI ID number to one that is not being used by any other SCSI device.

Note for Windows 98 users:

Depending on your Windows 98 version, you may have to uninstall the scanner from your system before changing the SCSI ID number. For instructions, see "When changing the ID number or replacing the SCSI board in Windows 98" on page 2-15 of the Setup Guide.

Check the SCSI connection sequence and make sure the scanner's terminator switch is set correctly. The terminator switch should be set to ON when the scanner is connected directly to the computer, or when it is the last device in a daisy chain. For more information on setting the terminator switch, see your Setup Guide.

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