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 Error indicators
EPSON Status Monitor (for Windows only)
Running a printer operation check
Troubleshooting printer problems is best handled in two steps: first diagnose the problem, then apply likely solutions until the problem is fixed.
The information that you need to diagnose and solve most common problems is provided by online problem solving, the control panel, the EPSON Status Monitor utility, or by running a printer operation check. Refer to the appropriate section below.
If you have a specific problem relating to print quality, a printout problem not related to print quality, or a paper feeding problem, or if the printer does not print at all, refer to the appropriate section.
To solve a problem, you may need to cancel printing.
 See Canceling Printing
You can identify many common printer problems using the LCD screen on your printer. If the printer stops working and one of the following error messages appears on the LCD screen, use this table to diagnose the problem, then follow the recommended corrective measures.
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Display message
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Cause and solution
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Ink cartridge does not have enough ink for head cleaning.
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Not enough ink to perform head cleaning. Replace with new ink cartridges.
See Replacing an Ink Cartridge Before It is Expended
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No memory card
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Make sure that the memory card is supported by the product and has been inserted correctly. If so, check if there is a problem with the card and try again.
See Handling Memory Cards
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No photos on memory card
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The inserted memory card does not contain any valid images. Remove the memory card. Check compatible cards and image types.
See the booklet.
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Service required. See your documentation for details.
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Waste ink pad in the product is saturated. Contact your dealer to replace it.
See Contacting Customer Support
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Printer error -> See your documentation and call service if necessary.
Scanner error -> See your documentation and call service if necessary.
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There is a problem with the product. Turn the product off and then back on. If the error does not clear, contact your dealer.
See Contacting Customer Support
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EPSON Status Monitor (for Windows only)
If a problem occurs while printing, an error message will appear in the Progress Meter window.
When you need to replace an ink cartridge, click the How To button on the screen, and EPSON Status Monitor will lead you step-by-step through the cartridge replacement procedure.
If an error message appears indicating the parts inside the printer are near the end of their service life, the waste ink pad in the printer is saturated. Contact your dealer to replace it.
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Note: |
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When you use your printer as a shared printer on a network with the following combinations of computers, the client operating systems are not able to communicate with the printer, so that some functions are not available for that particular client.
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Server
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Client
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Windows XP x64/XP
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Windows Me/98 SE/2000
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Windows Me/98 SE/2000
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Windows XP x64/XP
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Running a printer operation check
If you are unable to determine the source of the problem, run a printer operation check to help you determine whether the problem comes from the printer or your computer.
To run a printer operation check, follow these steps.
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Make sure both the printer and computer are turned off.
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Disconnect the cable from the interface connector of the printer.
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Make sure that A4 size paper is loaded in the sheet feeder.
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Press the  On button to turn on the printer.
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Press the  Setup button.
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Press the number 3 key on the numeric keypad to display the "3. Nozzle Check" option.
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Press the  OK button to start the ink nozzle check.
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A test page prints showing a nozzle check pattern. (If the pattern has gaps, you need to clean the print head. See Cleaning the Print Head)
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If the test page prints, the problem probably lies in your software settings, the cable, or your computer. It is also possible that your software may not be installed correctly. Try uninstalling your software and reinstalling it.
See Uninstalling the Printer Software
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