Problems When Starting a Scan

Make sure the scanning software is fully installed.
See the paper manual for instructions on installing the scanning software.

Check the status light and make sure the product is ready to scan.

Make sure your cables are securely connected to the product and a working electrical outlet.

Check that the electrical outlet is working. Plug another device into the electrical outlet and check that you can turn the power on.

Turn off the product and computer, and then check the interface cable connection between them to make sure it is secure.

Make sure you select the correct product if a scanner list appears when starting to scan.

Connect the product directly to the computer’s external USB port or through one USB hub only. The product may not work properly when connected to the computer through more than one USB hub. If the problem persists, try connecting the product directly to the computer.

If more than one product is connected to your computer it may not work. Connect only the product you want to use, and then try scanning again.

If the scanning software does not work properly, uninstall the software first and then reinstall it as described in the paper manual.
Uninstalling Your Software

If the Network Interface Panel is installed, you cannot scan from a computer connected by a USB cable.

If the light source has reached the end of its service life, it must be replaced by a professional. For details, contact your dealer.
Contacting Epson Support

Mac OS X
For Macintosh computers with Intel CPUs, the scanner driver you are using may not operate correctly if other Epson scanner drivers (Rosetta/PPC editions) are installed. Remove the other drivers, and then install the scanner driver you want to use.

If the Automatic Document Feeder (ADF) or ADF cover is open, close it and try scanning again.

Make sure you have selected either Office Mode or Professional Mode in Epson Scan.

Check if you have assigned a program to the button.
Assigning a Specified Scanning Setting to a Program

Check that compatible scanning software is installed.
Checking the software installed on your computer

Windows:
If you have clicked the Keep Blocking button in the Windows Security Alert window during or after installation of the Epson Software, unblock Epson Event Manager.
How to unblock Epson Event Manager

Mac OS X:
Make sure you are logged on as the user who installed the scanning software. Other users must first start Epson Scanner Monitor in the Applications folder and then press a button to scan.

Check that the Network Interface Panel is installed correctly.
See the Network Interface Panel User’s Guide for more details.

Check that the network cable is connected securely.
See the Network Interface Panel User’s Guide for more details.

Check that the network cable is working correctly by connecting it to other products.

Check that the scanning software has been installed correctly.
Checking and Installing Your Software

Check that the scanner used with the scanning software has been selected.
See the help came with each software for more details.

Check that Epson Scan Settings have been set correctly.
Setting Up Client Computers with Epson Scan Settings

Check that Network Scanning Settings from Document Capture Pro/Epson Event Manager have been set correctly.
See the help came with each software for more details.

In Network Scanning Settings, check that the Group settings for Document Capture Pro are the same as the settings for Network Interface Panel.
See the Document Capture Pro help for more details.
See the Network Interface Panel User’s Guide for more details.

Check that Epson Event Manager (Document Capture Pro) is not being blocked by a Firewall.
How to unblock Epson Event Manager

Check that the IP address for the scanner being used is set correctly.
Setting Up Client Computers with Epson Scan Settings

Windows 7:
Select System and Security.
Select Allow a program through Windows Firewall.

Windows Vista:
Select Security.
Select Allow a program through Windows Firewall.

Windows XP:
Select Security Center.
Select Windows Firewall.

Windows 7:
Confirm that the check box for EEventManager Application is selected in the Allowed programs and features list.

Windows Vista:
Click the Exceptions tab, and then confirm that the check box for EEventManager Application is selected in the Program or port list.

Windows XP:
Click the Exceptions tab, and then confirm that the check box for EEventManager Application is selected in the Programs and Services list.

If you are using any TWAIN-compliant programs, such as Adobe Photoshop Elements, make sure that the correct product is selected as the Scanner or Source setting.

If you cannot scan using any TWAIN-compliant scanning programs, such as Adobe Photoshop Elements, uninstall the TWAIN-compliant scanning program and then reinstall it.
Uninstalling Your Software