Troubleshooting / Scanning Problems

Software Operation Problems

You cannot start EPSON Scan
The scanner software does not work properly

You cannot start EPSON Scan

Try one or more of these solutions:

Turn on this product and then turn on the computer.

Turn off this product and the computer. Then check the connection between this product and the computer.

Make sure that EPSON Scan is selected in your application software.

Make sure your software is installed correctly.

In the Device Manager menu, make sure this product's name appears under Imaging devices hardware type without a question (?) or an exclamation (!) mark. If this product appears with a question (?) or an exclamation (!) mark, or as an Unknown devices hardware type, uninstall EPSON Scan. Then reinstall it following the instructions in your Setup Sheet.

The scanner software does not work properly

Try one or more of these solutions:

Make sure your software is installed correctly.

For Windows XP and Me users:
Check if this product's icon appears more than once. To check, double-click the Scanners and Cameras icon in Control Panel in Windows. Remove this product's icon from the window, then reinstall EPSON Scan following the instructions in your Setup Sheet.

For Windows 98 and 2000 users:
Check if this product is listed more than once in the Scanners and Cameras Properties dialog box. To view the dialog box, double-click the Scanners and Cameras icon in Control Panel in Windows. Remove this product from the list of installed devices, then reinstall EPSON Scan following the instructions in your Setup Sheet.

Make sure your computer meets the memory and other system requirements specified for the software you are using.

Make sure the computer has enough memory for your software. If the computer does not have enough memory available, see your software and computer documentation for details.