Troubleshooting

Diagnosing the Problem

Online problem solving
Error messages
Attention messages
EPSON Status Monitor
Running a printer operation check

If you are connecting via the USB interface and are having difficulty printing, the problem may be related to your USB connection. Refer to Correcting USB Problems for details.

If your problem is not USB related, troubleshooting problems is best handled in two easy steps: first diagnose the problem, then apply likely solutions until the problem is fixed.

The information that you need to diagnose and solve most common problems is provided by online problem solving, the Control Panel, the EPSON Status Monitor utility, or by running a printer operation check. Refer to the appropriate section below.

If you have a specific problem relating to print quality, a printout problem not related to print quality, or a paper feeding problem, or if this product does not print at all, refer to the appropriate section in this chapter.

To solve a problem, you may need to cancel printing. For details, see Cancelling Printing.

Online problem solving

You can use online problem solving to diagnose and solve most of the problems you may encounter. Refer to the appropriate section below.

For Windows users

The Technical Support Web Site provides you with tips to help solve any problems you may encounter when using your printer.

If you encounter a problem, access the Technical Support Web Site in one of the following ways:

From Status Monitor 3

Click Technical Support in the Status Monitor 3 dialog box.

From your printer software

Click Technical Support on the Main menu of the printer software.

If you cannot solve your problem using the Technical Support Web Site, contact your local EPSON office or dealer for assistance.

For Macintosh users

EPSON's Technical Support Web Site provides help with problems that cannot be solved using the troubleshooting information in your documentation.

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Error messages

You can identify many common problems using the Error light and error messages on your Control Panel. If this product stops working and the Error light is on, use the following table of error messages to diagnose the problem, and then try the recommended solution.

Error Messages	Problem	Solution
No XXX ink cartridge ---> Press the Color copy button to install new ink cartridge.	The ink cartridge indicated in the message is not installed.	Press the Color Copy button. The print head moves to the ink cartridge install position. Then open the scanner unit and install the ink cartridge. See Replacing an Ink Cartridge.
XXX ink out ---> Press the Color copy button to begin replacing the ink cartridge.	The ink cartridge indicated in the message is empty.	Press the Color Copy button. The print head moves to the ink cartridge install position. Then open the scanner unit and replace the empty cartridge with new ones. See Replacing an Ink Cartridge.
Ink cartridge error ---> Press the Color copy button to begin replacing the ink cartridge.	Error occurs at the ink cartridge.	Press the Color Copy button. The print head moves to the ink cartridge install position. Then open the scanner unit and replace the ink cartridge with a new one. See Replacing an Ink Cartridge.
Paper jam or miss feed ---> Press the Color copy button and clear the paper jam by hand if necessary.	Paper jams occur.	Press the Color Copy button. If the paper jam is not cleared, remove the jammed paper by hands. See Paper jams.
Paper out ---> Load paper in Paper tray and press the Color copy button.	No paper is loaded in the sheet feeder.	Load paper in the sheet feeder, and then press the Color Copy button.
Scanner unit open ---> Close the scanner unit.	Scanner unit is open.	Close the scanner unit securely.
Scanner error ---> See your documentation and call service if necessary.	Scanner fails. The transportation lock is locked. The fluorescent lamp needs to be replaced. This product does not work.	Turn off this product. Then make sure the transportation lock is released. If the error message still appears, contact your dealer.
Printer error ---> See your documentation and call service if necessary.	Printer fails.	Turn this product off, and then back on. If the error message still appears, contact your dealer.

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Attention messages

Follow attention messages that appear on the LCD panel to avoid unexpected or unacceptable print result.

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EPSON Status Monitor

The EPSON Status Monitor utility provides status messages and a graphic display showing the current status of this product.

If a problem occurs while printing, an error message appears in the Progress Meter window.

When the ink is out, click the How To button in the EPSON Status Monitor or Progress Meter window and EPSON Status Monitor will lead you step-by-step through the cartridge replacement procedure.

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Running a printer operation check

If you are unable to determine the source of the problem, performing a printer operation check can help you determine whether the problem comes from this product or the computer.

To print a printer operation check page, follow these steps.

Make sure that the computer is on and this product is turned off.

Disconnect the cable from the interface connector. Make sure that your computer is on when connecting the cable; otherwise, the computer may not recognize this product.

Make sure that a few sheets of A4 or Letter size paper are loaded in the sheet feeder, and then turn on this product.

Press one of the Menu buttons repeatedly until Nozzle Check appears on the LCD panel, and then press the Color Copy button.

This product prints an operation check page that includes this product's ROM version information and a nozzle check pattern. Below are sample printouts.

Compare the quality of the printed test page with the sample shown below. If there are no print quality problems, this product is fine and the problem probably lies with the printer software settings, the application settings, the interface cable (be sure to use a shielded cable), or the computer itself.

If the test page does not print satisfactorily, there is a problem with this product. For example, if bands appear in the check pattern as shown below, this could mean a clogged ink nozzle or a misaligned print head.

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