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Problems When Starting a Scan
Check the status light and make sure the product is ready to scan.
Make sure your cables are securely connected to the product and a working electrical outlet.
If necessary, test your product’s AC adapter by plugging in another electrical device and turning it on.
If necessary, test your product’s AC adapter by plugging in another electrical device and turning it on.
Turn off the product and computer, and then check the interface cable connection between them to make sure it is secure.
Make sure you select the correct product if a scanner list appears when starting to scan.
Windows:
When you start Epson Scan using the EPSON Scan icon and the Select Scanner list is displayed, make sure you select the model of your product.
Mac OS X:
When you start Epson Scan from the Applications folder and the Select Scanner list is displayed, make sure you select the model of your product.
Windows:
When you start Epson Scan using the EPSON Scan icon and the Select Scanner list is displayed, make sure you select the model of your product.
Mac OS X:
When you start Epson Scan from the Applications folder and the Select Scanner list is displayed, make sure you select the model of your product.
Connect the product directly to the computer’s external USB port or through one USB hub only. The product may not work properly when connected to the computer through more than one USB hub. If the problem persists, try connecting the product directly to the computer.
If more than one product is connected to your computer it may not work. Connect only the product you want to use, and then try scanning again.
If the scanning software does not work properly, uninstall the software first and then reinstall it as described in the paper manual.
For details click the Printing tab in the upper right corner of the User's Guide window. Then click Using Your Software and Uninstalling Your Printer Software.
For details click the Printing tab in the upper right corner of the User's Guide window. Then click Using Your Software and Uninstalling Your Printer Software.
Using the Automatic Document Feeder (ADF)
If the document cover or ADF cover is open, close it and try scanning again.
Make sure you have selected either Office Mode or Professional Mode in Epson Scan.
Make sure your cables are securely connected to the product and a working electrical outlet.
Using the button
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Depending on the product, the scanning function may not be available when using the button.
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Make sure Epson Scan and Epson Event Manager are installed correctly.
If you have clicked the Keep Blocking button in the Windows Security Alert window during or after installation of the Epson Software, unblock Epson Event Manager.
How to unblock Epson Event Manager
How to unblock Epson Event Manager
Mac OS X:
Make sure you are logged on as the user who installed the scanning software. Other users must first start Epson Scanner Monitor in the Applications folder and then press a button to scan.
Make sure you are logged on as the user who installed the scanning software. Other users must first start Epson Scanner Monitor in the Applications folder and then press a button to scan.
How to unblock Epson Event Manager
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Click Start or the start button, and then point to Control Panel.
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Do one of the following.
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Windows 7:
Select System and Security.
Select System and Security.
Windows Vista:
Select Security.
Select Security.
Windows XP:
Select Security Center.
Select Security Center.
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Do one of the following.
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Windows 7 and Windows Vista:
Select Allow a program through Windows Firewall.
Select Allow a program through Windows Firewall.
Windows XP:
Select Windows Firewall.
Select Windows Firewall.
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Do one of the following.
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Windows 7:
Confirm that the check box for EEventManager Application is selected in the Allowed programs and features list.
Confirm that the check box for EEventManager Application is selected in the Allowed programs and features list.
Windows Vista:
Click the Exceptions tab, and then confirm that the check box for EEventManager Application is selected in the Program or port list.
Click the Exceptions tab, and then confirm that the check box for EEventManager Application is selected in the Program or port list.
Windows XP:
Click the Exceptions tab, and then confirm that the check box for EEventManager Application is selected in the Programs and Services list.
Click the Exceptions tab, and then confirm that the check box for EEventManager Application is selected in the Programs and Services list.
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Click OK.
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Using scanning software other than Epson Scan driver
If you are using any TWAIN-compliant programs, such as Adobe Photoshop Elements, make sure that the correct product is selected as the Scanner or Source setting.
If you cannot scan using any TWAIN-compliant scanning programs, such as Adobe Photoshop Elements, uninstall the TWAIN-compliant scanning program and then reinstall it.
Uninstalling Your Software
Uninstalling Your Software