The Paper Jams

Caution:

Never touch the buttons on the control panel while your hand is inside the printer.

Removing jammed paper from inside the printer

Note:

The illustrations in this section may vary depending on the product.

Cancel the print job if prompted by a message from the printer driver.

Open the printer cover.

Remove all of the paper inside, including any torn pieces.

Close the printer cover.

If all the lights on the control panel flash, press the

button to turn the printer off and then on again. If only the

and

lights flash, press the

button.

If your paper jams frequently, check the following.

The paper is smooth, not curled or wrinkled.

You are using high quality paper.

The printable side of the paper is face up in the sheet feeder.

The paper stack was fanned before loading.

For plain paper, do not load paper above the

arrow mark inside the edge guide.
For Epson special media, make sure the number of sheets is less than the limit specified for the media.

The edge guides are snug against the edges of the paper.

The printer is on a flat, stable surface that extends beyond the base in all directions. The printer will not operate properly if it is tilted.