Scanning Software Problems

Make sure the scanner’s On light is turned on.

Turn off your computer and scanner, then check the USB cable connection between them to make sure it is secure.

The scanner may not work properly when your computer is in standby mode (Windows), or sleep mode (Mac OS X). Restart Epson Scan and try scanning again.

The scanner may not work properly if you upgrade your operating system but do not reinstall Epson Scan. Uninstall Epson Scan as described in Uninstalling Your Scanning Software. Then reinstall it by following the instructions in your Start Here sheet.

Make sure that Epson Scan is selected in your scanning program. See Starting a Scan With Another Scanning Program for instructions.

In the Windows Device Manager, make sure your scanner’s name appears under Imaging devices without a question (?) or an exclamation (!) mark. If the scanner appears with one of these marks or as an Unknown device, uninstall Epson Scan as described in Uninstalling Epson Scan. Then reinstall it by following the instructions in your Start Here sheet.

Make sure your computer has enough memory and meets the other system requirements for the software you are using. See your software and computer documentation for details.

With Windows, check whether your scanner appears more than once in the Scanners and Cameras utility. Do one of the following:
Windows Vista:
Double-click the Hardware and Sound icon in Control Panel and then double-click the Scanners and Cameras icon. Delete your scanner's icon and reinstall Epson Scan by following the instructions in your Start Here sheet.
Windows XP:
Double-click the Scanners and Cameras icon in Control Panel. Delete your scanner's icon and reinstall Epson Scan by following the instructions in your Start Here sheet.
Windows 2000:
Double-click the Scanners and Cameras icon in Control Panel. Delete your scanner from the list of installed devices and reinstall Epson Scan following the instructions in your Start Here sheet.

The scanner may not work properly when your computer is in standby mode (Windows), or sleep mode (Mac OS X). Restart Epson Scan and try scanning again.

The scanner may not work properly if you upgrade your operating system but do not reinstall Epson Scan. See Uninstalling Your Scanning Software for instructions on uninstalling and reinstalling it.

Images with a dark background.

Images with a very bright background.

Panorama and regular size images being scanned at the same time.

Make sure the document is placed on the scanner’s document table correctly. See the booklet for details.

Try scanning in Home Mode or Professional Mode instead. To change the scanning mode, see Changing the Scan Mode.

Images with a dark background.

Images with a very bright background.

Panorama and regular size images being scanned at the same time.

Make sure the document is placed on the scanner’s document table correctly. See the booklet for details.

Use normal preview (if available) and create marquees on the areas you want to scan. See Previewing and Adjusting the Scan Area for instructions.

Computers with USB 2.0 (high speed) ports can scan faster than those with USB 1.1 ports. If you are using a USB 2.0 port with your scanner, make sure it meets the system requirements. For details, click the Appendix tab in the upper right corner of the User's Guide window, and then click Product Information, System Requirements.

Try scanning your original at a lower resolution setting to speed up scanning. See Selecting the Scan Resolution for instructions.

Make sure the documents or photos are placed on the scanner’s document table correctly. See the booklet for details.

Try disabling or enabling the Auto Photo Orientation setting. To access this setting, click Customize if you are scanning in Full Auto Mode or Configuration if you are scanning in Home Mode or Professional Mode.

If you’re scanning using Thumbnail previews (Home Mode or Professional Mode only), select the image and click the  rotation icon to rotate it. See Previewing and Adjusting the Scan Area for instructions.