Error indicators
EPSON Status Monitor (For Windows Only)
Running a printer operation check

Troubleshooting printer problems is best handled in two steps: first diagnose the problem, then apply likely solutions until the problem is fixed.

The information that you need to diagnose and solve most common problems is provided by online problem solving, the control panel, the EPSON Status Monitor utility, or by running a printer operation check. Refer to the appropriate section below.

If you have a specific problem relating to print quality, a printout problem not related to print quality, or a paper feeding problem, or if the printer does not print at all, refer to the appropriate section.

To solve a problem, you may need to cancel printing.
See Canceling Printing

You can diagnose and solve most problems by checking the error messages on the LCD screen. If you cannot solve the problems by checking the messages, use the following table and try the recommended solution.

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If a problem occurs while printing, an error message will appear in the Progress Meter window.

When you need to replace an ink cartridge, click the How To button on the screen, and EPSON Status Monitor will lead you step-by-step through the cartridge replacement procedure.

If an error message appears indicating the parts inside the printer are near the end of their service life, the waste ink pad in the printer is saturated. Contact your dealer to replace it.

Note:

When you use your printer as a shared printer on a network with the following combinations of computers, the client operating systems are not able to communicate with the printer, so that some functions are not available for that particular client.

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If you are unable to determine the source of the problem, run a printer operation check to help you determine whether the problem comes from the printer or your computer.

To run a printer operation check, follow these steps.

Make sure both the printer and computer are turned off.

Disconnect the cable from the interface connector of the printer.

Make sure that A4 size paper is loaded in the sheet feeder, the CD/DVD tray is not inserted in the printer, and the front tray is in the paper position.

Note:

If the front tray is not in the paper position, move the tray lever up and reposition the front tray.

Press the [Setup] button, press the or button to highlight Maintenance, then press the OK button.

Press the or button to select Nozzle Check, then press the OK button.

Press the  Start button.

A test page prints showing a nozzle check pattern. If the pattern has gaps, you need to clean the print head.
See Cleaning the Print Head

• If the test page prints, the problem probably lies in your software settings, the cable, or your computer. It is also possible that your software may not be installed correctly. Try uninstalling your software and reinstalling it.
  See Uninstalling the Printer Software

• If the test page does not print, you may have a problem with your printer. Try the suggestions in the following section.
  See The Printer Does Not Print

If nothing works, contact Epson.
See Contacting Customer Support

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