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Contacting Customer Support

Before Contacting Epson
Help for Users in Europe
Help for Users in Singapore
Help for Users in Thailand
Help for Users in Vietnam
Help for Users in Indonesia
Help for Users in Hong Kong
Help for Users in Malaysia
Help for Users in India
Help for Users in the Philippines

Before Contacting Epson

If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.

Customer support will be able to help you much more quickly if you give them the following information:

  • Product serial number
    (The serial number label is usually on the back of the product.)

  • Product model

  • Product software version
    (Click About, Version Info, or similar button in the product software.)

  • Brand and model of your computer

  • Your computer operating system name and version

  • Names and versions of the software applications you normally use with your product

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Help for Users in Europe

Check your Pan-European Warranty Document for information on how to contact EPSON Customer support.

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Help for Users in Singapore

Sources of information, support, and services available from Epson Singapore are:

World Wide Web (http://www.epson.com.sg)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.

Epson HelpDesk (Phone: (65) 6586 3111)

Our HelpDesk team can help you with the following over the phone:

  • Sales enquiries and product information

  • Product usage questions or problem

  • Enquiries on repair service and warranty

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Help for Users in Thailand

Contact for information, support, and services are:

World Wide Web (http://www.epson.co.th)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available.

Epson Hotline (Phone: (66) 2-670-0333)

Our Hotline team can help you with the following over the phone:

  • Sales enquiries and product information

  • Product usage questions or problem

  • Enquiries on repair service and warranty

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Help for Users in Vietnam

Contacts for information, support, and services are:

Epson Hotline (Phone):

84-8-823-9239

Service Center:

80 Truong Dinh Street, District 1, Hochiminh City Vietnam

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Help for Users in Indonesia

Contacts for information, support, and services are:

World Wide Web (http://www.epson.co.id)

  • Information on product specifications, drivers for download

  • Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail

Epson Hotline

  • Sales enquiries and product information

  • Technical support

    Phone

    (62) 21-572 4350

    Fax

    (62) 21-572 4357

Epson Service Center

Jakarta

Mangga Dua Mall 3rd floor No 3A/B
Jl. Arteri Mangga Dua,
Jakarta
Phone/Fax: (62) 21-62301104

Bandung

Lippo Center 8th floor
Jl. Gatot Subroto No.2
Bandung
Phone/Fax: (62) 22-7303766

Surabaya

Hitech Mall lt IIB No. 12
Jl. Kusuma Bangsa 116 – 118
Surabaya
Phone: (62) 31-5355035
Fax: (62) 31-5477837

Yogyakarta

Hotel Natour Garuda
Jl. Malioboro No. 60
Yogyakarta
Phone: (62) 274-565478

Medan

Wisma HSBC 4th floor
Jl. Diponegoro No. 11
Medan
Phone/Fax: (62) 61-4516173

Makassar

MTC Karebosi Lt. Ill Kav. P7-8
JI. Ahmad Yani No.49
Makassar
Phone: (62) 411-350147/411-350148

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Help for Users in Hong Kong

To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited.

Internet Home Page

Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:

  • Product information

  • Answers to Frequently Asked Questions (FAQs)

  • Latest versions of Epson product drivers

Users can access our World Wide Web home page at:

Technical Support Hotline

You can also contact our technical staff at the following telephone and fax numbers:

Phone:

(852) 2827-8911

Fax:

(852) 2827-4383

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Help for Users in Malaysia

Contacts for information, support, and services are:

World Wide Web (http://www.epson.com.my)

  • Information on product specifications, drivers for download

  • Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail

Epson Trading (M) Sdn. Bhd.

Head Office.

Phone:

603-56288288

Fax:

603-56288388/399

Epson Helpdesk

  • Sales enquiries and product information (Infoline)

    Phone:

    603-56288222

  • Enquiries on repair services & warranty, product usage and technical support (Techline)

    Phone:

    603-56288333

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Help for Users in India

Contacts for information, support, and services are:

World Wide Web (http://www.epson.co.in)

Information on product specifications, drivers for download, and products enquiry are available.

Epson India Head Office - Bangalore:

Phone:

30515000

Fax:

30515005/30515078

Epson India Regional Offices:

Mumbai

Phone: 28261516-17
Fax: 28257287

Delhi

Phone: 26447201/02/03/04/07/09
Fax: 26447205

Chennai

Phone: 28203940/41 -- 28218658/59
Fax: 28272463

Kolkata

Phone: 22831589/90
Fax: 22831591

Hyderabad

Phone: 55331738/39
Fax: 55328633

Cochin

Phone: 2357638/2356652
Fax: 2357950

Pune

Phone: 24335460/90 Ext 214
Fax: 24330881

Ahmedabad

Phone: 26407176/77
Fax: 26407347

Toll Free Telephone Support

To learn more about Epson products or to avail service support, please call 1600 440011. This is a toll-free number and can be accessed (9 A.M to 9 P.M) anywhere in the country.

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Help for Users in the Philippines

To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e-mail address below:

Phone:

(63) 2-813-6567

Fax:

(63) 2-813-6545

E-mail:

epchelpdesk@epc.epson.com.ph

World Wide Web (http://www.epson.com.ph)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available.

Epson Helpdesk (Phone: (63) 2-813-6567)

Our Hotline team can help you with the following over the phone:

  • Sales enquiries and product information

  • Product usage questions or problems

  • Enquiries on repair service and warranty

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