Troubleshooting

Paper Feed or Paper Jam Problems Occur Frequently

Try one or more of these solutions:

Secure the roll paper you are not using with the roll paper belt when two roll paper spindles are installed. See Using the roll paper belt.

Before loading paper and guiding it through the paper insertion slot, make sure the roll paper is wound up firmly. Position the bottom edge of the paper straightly and in line with the rows of punch holes on the printer.

Make sure the paper is not folded or wrinkled.

Make sure printing occurs within the operational temperature range.

Make sure the paper is not damp.

Make sure the paper is not too thick or too thin. See Paper.

Make sure no foreign objects are inside the printer.

For Windows, check the Media Type setting in the Main Menu. Make sure it is correct for the paper you are using.

For Macintosh, check the Media Type setting in the Print dialog box. Make sure it is correct for the paper you are using.

Make sure that the platen gap setting matches your paper. You can change the platen gap setting in the Printer Setting menu of the SelecType mode. See SelecType Settings.

For paper other than EPSON's, check the paper type selected in the Paper Configuration menu of the SelecType mode. See Setting the paper thickness.