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Scanner Problems
The Scanner Does Not Turn On
Make sure your scanner’s power cord is securely connected to the scanner and a working electrical outlet.
Make sure the electrical outlet works. If necessary, test it by plugging in another electrical device and turn it on.
You Cannot Start Epson Scan
Wait until the Status light turns green to indicate that the scanner is ready to scan.
Make sure the scanner is turned on.
Turn off the scanner and computer, then check the interface cable connection between them to make sure it is secure.
Use the USB cable that came with your scanner.
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A USB cable is not bundled with the scanner in some areas.
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Connect the scanner directly to the computer’s USB port or through one USB hub only. The scanner may not work properly when connected to the computer through more than one USB hub.
Make sure your computer supports USB.
If you are using any TWAIN-compliant program, such as Adobe Photoshop Elements, make sure that the correct scanner is selected as the Scanner or Source setting.
If you upgraded your computer’s operating system, you need to reinstall Epson Scan. Uninstall Epson Scan as described in Uninstalling Your Scanning Software, then reinstall it as described in the Start Here sheet.
For Windows only:
Make sure your scanner’s name appears under Imaging device without a (?) or an exclamation (!) mark in the Device Manager window. If the scanner’s name appears with one of these marks or as an Unknown device, uninstall Epson Scan as described in Uninstalling Your Scanning Software, then reinstall it as described in the Start Here sheet.
The scanner you want to use does not work when more than one scanner is connected to your PC
Connect only the scanner you want to use, and then try scanning again.
Scanner Function on the Control Panel Does Not Work Correctly
Make sure Epson Scan and Epson Event Manager are installed correctly.
Check if you have assigned a program to the scanner function on the control panel.
See Assigning a Program to a Scanner Button for instructions.
Mac OS X: Make sure you are logged on as the user who installed the scanner software. Other users must first start Epson Scanner Monitor from the Applications folder and then select the scanner function on the control panel to scan.