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Film or Slide Scanning Problems
You Cannot Scan Film or Slides
Make sure the document mat is removed from the scanner cover. See Removing the Document Mat for instructions.
Make sure the scanner cover is securely connected to the scanner’s OPTION port. See Removing the Document Mat for instructions.
Make sure the Document Type setting (Home Mode) or Document Type and Film Type settings (Professional Mode) are set correctly for your film/slide type. See Selecting Basic Settings for instructions.
Make sure your film or slides are placed on the scanner correctly. See Placing Film in the Holder or Placing Slides in the Holder for instructions.
Negative Film Preview Images Look Strange
Make sure the Document Type setting (Home Mode) or Document Type and Film Type settings (Professional Mode) are set correctly for your film. See Selecting Basic Settings for instructions.
In normal preview, the dark area around the film and the frame of the film holder is perceived as white. This alters the exposure and causes images to appear darker. Create marquees on the image area you want to scan as described in Previewing and Adjusting the Scan Area. Then click the Zoom button to preview the area.
Try previewing images in thumbnail preview instead. See Previewing and Adjusting the Scan Area for instructions on switching the preview type.
Striped Rings Appear in Your Scanned Image
A ring-shaped pattern of stripes (called a Newton ring) sometimes appears on scanned images of transparent materials. It may occur if the film is curled.
Place the film with the base side facing up and preview using thumbnail preview. Then flip the previewed image by clicking the 
mirroring icon in the Preview window. See Previewing and Adjusting the Scan Area for instructions.
mirroring icon in the Preview window. See Previewing and Adjusting the Scan Area for instructions.A Line Appears in the Previewed Image
The document table or transparency unit window may be dusty or scratched. Clean the document table and transparency unit window as described in Cleaning the Scanner. If you still have the problem, contact your dealer.