Contacting Customer Support

Before Contacting Epson

Before Contacting Epson

If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. Check your Pan-European Warranty Document for information on how to contact EPSON Customer support.

They will be able to help you much more quickly if you give them the following information:

  • Product serial number
    (The serial number label is usually on the back of the product.)

  • Product model

  • Product software version
    (Click About, Version Info, or similar button in the product software.)

  • Brand and model of your computer

  • Your computer operating system name and version

  • Names and versions of the software applications you normally use with your product