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Contacting Epson Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact Epson support services for assistance. If Epson support for your area is not listed below, contact the dealer where you purchased your product.
Epson support will be able to help you much more quickly if you give them the following information:
Product serial number
(The serial number label is usually on the back of the product.)
(The serial number label is usually on the back of the product.)
Product model
Product software version
(Click About, Version Info, or similar button in the product software.)
(Click About, Version Info, or similar button in the product software.)
Brand and model of your computer
Your computer operating system name and version
Names and versions of the software applications you normally use with your product
See 
Help for Users in Europe
Check your Pan-European Warranty Document for information on how to contact Epson support.
Help for Users in Singapore
Sources of information, support, and services available from Epson Singapore are:
World Wide Web (http://www.epson.com.sg)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.
Epson HelpDesk (Phone: (65) 6586 3111)
Our HelpDesk team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problems
Enquiries on repair service and warranty
Help for Users in Thailand
Contacts for information, support, and services are:
World Wide Web (http://www.epson.co.th)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available.
Epson Hotline (Phone: (66)2685-9899)
Our Hotline team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problems
Enquiries on repair service and warranty
Help for Users in Vietnam
Contacts for information, support, and services are:
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Epson Hotline (Phone):
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84-8-823-9239
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Service Center:
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80 Truong Dinh Street, District 1, Hochiminh City
Vietnam |
Help for Users in Indonesia
Contacts for information, support, and services are:
World Wide Web (http://www.epson.co.id)
Information on product specifications, drivers for download
Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Hotline
Sales enquiries and product information
Technical support
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Phone
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(62) 21-572 4350
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Fax
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(62) 21-572 4357
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Epson Service Center
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Jakarta
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Mangga Dua Mall 3rd floor No 3A/B
Jl. Arteri Mangga Dua, Jakarta Phone/Fax: (62) 21-62301104
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Bandung
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Lippo Center 8th floor
Jl. Gatot Subroto No.2 Bandung Phone/Fax: (62) 22-7303766
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Surabaya
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Hitech Mall lt IIB No. 12
Jl. Kusuma Bangsa 116 – 118 Surabaya Phone: (62) 31-5355035
Fax: (62)31-5477837 |
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Yogyakarta
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Hotel Natour Garuda
Jl. Malioboro No. 60 Yogyakarta Phone: (62) 274-565478
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Medan
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Wisma HSBC 4th floor
Jl. Diponegoro No. 11 Medan Phone/Fax: (62) 61-4516173
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Makassar
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MTC Karebosi Lt. Ill Kav. P7-8
JI. Ahmad Yani No.49 Makassar Phone: (62)411-350147/411-350148
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Help for Users in Hong Kong
To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited.
Internet Home Page
Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:
Product information
Answers to Frequently Asked Questions (FAQs)
Latest versions of Epson product drivers
Users can access our World Wide Web home page at:
Technical Support Hotline
You can also contact our technical staff at the following telephone and fax numbers:
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Phone:
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(852) 2827-8911
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Fax:
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(852) 2827-4383
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Help for Users in Malaysia
Contacts for information, support, and services are:
World Wide Web (http://www.epson.com.my)
Information on product specifications, drivers for download
Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Trading (M) Sdn. Bhd.
Head Office.
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Phone:
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603-56288288
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Fax:
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603-56288388/399
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Epson Helpdesk
Sales enquiries and product information (Infoline)
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Phone:
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603-56288222
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Enquiries on repair services & warranty, product usage and technical support (Techline)
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Phone:
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603-56288333
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Help for Users in India
Contacts for information, support, and services are:
World Wide Web (http://www.epson.co.in)
Information on product specifications, drivers for download, and products enquiry are available.
Epson India Head Office - Bangalore
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Phone:
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080-30515000
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Fax:
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30515005
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Epson India Regional Offices:
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Location
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Telephone number
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Fax number
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Mumbai
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022-28261515 /16/17
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022-28257287
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Delhi
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011-30615000
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011-30615005
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Chennai
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044-30277500
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044-30277575
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Kolkata
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033-22831589 / 90
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033-22831591
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Hyderabad
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040-66331738/ 39
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040-66328633
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Cochin
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0484-2357950
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0484-2357950
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Coimbatore
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0422-2380002
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NA
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Pune
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020-30286000 /30286001/30286002
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020-30286000
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Ahmedabad
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079-26407176 / 77
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079-26407347
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Helpline
For Service, Product info or to order a cartridge - 18004250011 (9AM - 9PM) - This is a Toll-free number.
For Service (CDMA & Mobile Users) - 3900 1600 (9AM - 6PM) Prefix local STD code
Help for Users in the Philippines
To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e-mail address below:
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Trunk Line:
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(63-2) 706 2609
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Fax:
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(63-2) 706 2665
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Helpdesk Direct Line:
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(63-2) 706 2625
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E-mail:
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epchelpdesk@epc.epson.com.ph
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World Wide Web (http://www.epson.com.ph)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available.
Toll-Free No. 1800-1069-EPSON(37766)
Our Hotline team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problems
Enquiries on repair service and warranty