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Scanning Problems

Preview is not available

Scanning Takes a Long Time

ISIS Driver is not Installed

Unblocking Event Manager

The terms on the LCD screen are not displayed in your language

Preview is not available

Preview function is not available when you select Auto or Card/Business Card as the Size setting.

Preview function will be available from the updated version of Epson Scan (ver.3.61). Access the Epson Web site to get the updated driver. See Technical Support Web Site for information.

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Scanning Takes a Long Time

Try scanning your original at a lower resolution setting to speed up scanning. See Selecting the Scan Resolution for instructions.

Computers with USB 2.0 (high speed) ports can scan faster than those with USB 1.1 ports. If you are using a USB 2.0 port with your scanner, make sure it meets the system requirements. See System Requirements for details.

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ISIS Driver is not Installed

Insert the Epson scanner software CD-ROM into your computer.

You see the CD Installer screen.

Note for Mac OS X:

Double-click the Mac OS X icon in the Epson folder.

Select Single Install.

Select ISIS driver, then click Next.

Follow the on-screen instructions to install the ISIS driver.

For detailed instruction refer to the User's Guide that came with your software.

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Unblocking Event Manager

If you have clicked the Keep Blocking button in the Windows Security Alert window during or after installation of the Epson Software, follow the steps below to unblock Event Manager.

Click Start, point to Control Panel, and then select Security Center. Click Windows Firewall.

Click the Exceptions tab, and then click the Add Program button.

Note for Windows Vista:

Click Change settings if you cannot find the Exception tab.

Select Event Manager from the Programs list, and then click OK.

Confirm that the check box for Event Manager is selected in the Programs and Services list, and then click OK.

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