 |
 |
|
||
 |
||||
Contacting Customer Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.
Customer support will be able to help you much more quickly if you give them the following information:
Product serial number
(The serial number label is usually on the back of the product.)
(The serial number label is usually on the back of the product.)
Product model
Product software version
(Click About, Version Info, or similar button in the product software.)
(Click About, Version Info, or similar button in the product software.)
Brand and model of your computer
Your computer operating system name and version
Names and versions of the software applications you normally use with your product
Help for Users in North America
Epson provides the technical support services listed below.
Internet Support
Visit Epson’s support website at http://epson.com/support and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
Dial: (562) 276‐1300 (U.S.), or (905) 709-9475 (Canada), 6 am to 6 pm, Pacific Time, Monday through Friday. Days and hours of support are subject to change without notice. Toll or long distance charges may apply.
Before you call Epson for support, please have the following information ready:
Product name
Product serial number
Proof of purchase (such as a store receipt) and date of purchase
Computer configuration
Description of the problem
Note:|
For help using any other software on your system, see the documentation for that software for technical support information.
|
Purchase Supplies and Accessories
You can purchase genuine Epson ink cartridges, ribbon cartridges, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). Or you can purchase online at http://www.epsonstore.com (U.S. sales) or http://www.epson.ca (Canadian sales).
Help for Users in Latin America
Electronic support services are available 24 hours a day at the following web sites:
|
Service
|
Access
|
|
World Wide Web
|
From the Internet, you can reach Epson’s Latin American web site at http://www.latin.epson.com
In Brazil, you can reach Epson at http://www.epson.com.br
|
To speak with a customer support representative, call one of the numbers below:
|
Country
|
Telephone number
|
|
Argentina
|
(54 11) 5167-0300
|
|
Brazil
|
(55 11) 3956-6868
|
|
Chile
|
(56 2) 230-9500
|
|
Colombia
|
(571) 523-5000
|
|
Costa Rica
|
(50 6) 2210-9555, (800) 377-6627
|
|
Mexico
|
(52 55) 1323-2052, 01-800-087-1080
|
|
Peru
|
(51 1) 418-0210
|
|
Venezuela
|
(58 212) 240-1111
|
Help for Users in Europe
Check your Pan-European Warranty Document for information on how to contact EPSON Customer support.
Help for Users in Australia
Epson Australia wishes to provide you with a high level of customer service. In addition to your product documentation, we provide the following sources for obtaining information:
Your Dealer
Don’t forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advise on problems; they can often solve problems quickly and easily as well as give advise on the next step to take.
Internet URL http://www.epson.com.au
Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! The site provides a download area for drivers, Epson contact points, new product information and technical support (e-mail).
Epson Helpdesk
Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many types of queries are answered here.
The Helpdesk numbers are:
|
Phone:
|
1300 361 054
|
|
Fax:
|
(02) 8899 3789
|
We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes your Epson product documentation, type of computer, operating system, application programs, and any information you feel is required.
Help for Users in Singapore
Sources of information, support, and services available from Epson Singapore are:
World Wide Web (http://www.epson.com.sg)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.
Epson HelpDesk (Phone: (65) 6586 3111)
Our HelpDesk team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problems
Enquiries on repair service and warranty
Help for Users in Thailand
Contacts for information, support, and services are:
World Wide Web (http://www.epson.co.th)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available.
Epson Hotline (Phone: (66)2685-9899)
Our Hotline team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problems
Enquiries on repair service and warranty
Help for Users in Vietnam
Contacts for information, support, and services are:
|
Epson Hotline (Phone):
|
84-8-823-9239
|
|
Service Center:
|
80 Truong Dinh Street, District 1, Hochiminh City Vietnam
|
Help for Users in Indonesia
Contacts for information, support, and services are:
World Wide Web (http://www.epson.co.id)
Information on product specifications, drivers for download
Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Hotline
Sales enquiries and product information
Technical support
|
Phone
|
(62) 21-572 4350
|
|
Fax
|
(62) 21-572 4357
|
Epson Service Center
|
Jakarta
|
Mangga Dua Mall 3rd floor No 3A/B
Jl. Arteri Mangga Dua, Jakarta Phone/Fax: (62) 21-62301104 |
|
Bandung
|
Lippo Center 8th floor
Jl. Gatot Subroto No.2 Bandung Phone/Fax: (62) 22-7303766 |
|
Surabaya
|
Hitech Mall lt IIB No. 12
Jl. Kusuma Bangsa 116 – 118 Surabaya Phone: (62) 31-5355035 Fax: (62)31-5477837 |
|
Yogyakarta
|
Hotel Natour Garuda
Jl. Malioboro No. 60 Yogyakarta Phone: (62) 274-565478 |
|
Medan
|
Wisma HSBC 4th floor
Jl. Diponegoro No. 11 Medan Phone/Fax: (62) 61-4516173 |
|
Makassar
|
MTC Karebosi Lt. Ill Kav. P7-8
JI. Ahmad Yani No.49 Makassar Phone: (62)411-350147/411-350148 |
Help for Users in Hong Kong
To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited.
Internet Home Page
Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:
Product information
Answers to Frequently Asked Questions (FAQs)
Latest versions of Epson product drivers
Users can access our World Wide Web home page at:
Technical Support Hotline
You can also contact our technical staff at the following telephone and fax numbers:
|
Phone:
|
(852) 2827-8911
|
|
Fax:
|
(852) 2827-4383
|
Help for Users in Malaysia
Contacts for information, support, and services are:
World Wide Web (http://www.epson.com.my)
Information on product specifications, drivers for download
Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail
Epson Trading (M) Sdn. Bhd.
Head Office.
|
Phone:
|
603-56288288
|
|
Fax:
|
603-56288388/399
|
Epson Helpdesk
Sales enquiries and product information (Infoline)
|
Phone:
|
603-56288222
|
Enquiries on repair services & warranty, product usage and technical support (Techline)
|
Phone:
|
603-56288333
|
Help for Users in India
Contacts for information, support, and services are:
World Wide Web (http://www.epson.co.in)
Information on product specifications, drivers for download, and products enquiry are available.
Epson India Head Office - Bangalore
|
Phone:
|
080-30515000
|
|
Fax:
|
30515005
|
Epson India Regional Offices:
|
Location
|
Telephone number
|
Fax number
|
|
Mumbai
|
022-28261515 /16/17
|
022-28257287
|
|
Delhi
|
011-30615000
|
011-30615005
|
|
Chennai
|
044-30277500
|
044-30277575
|
|
Kolkata
|
033-22831589 / 90
|
033-22831591
|
|
Hyderabad
|
040-66331738/ 39
|
040-66328633
|
|
Cochin
|
0484-2357950
|
0484-2357950
|
|
Coimbatore
|
0422-2380002
|
NA
|
|
Pune
|
020-30286000 /30286001/30286002
|
020-30286000
|
|
Ahmedabad
|
079-26407176 / 77
|
079-26407347
|
Helpline
For Service, Product info or to order a cartridge - 18004250011 (9AM - 9PM) - This is a Toll-free number.
For Service (CDMA & Mobile Users) - 3900 1600 (9AM - 6PM) Prefix local STD code
Help for Users in the Philippines
To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e-mail address below:
|
Trunk Line:
|
(63-2) 706 2609
|
|
Fax:
|
(63-2) 706 2665
|
|
Helpdesk Direct Line:
|
(63-2) 706 2625
|
|
E-mail:
|
epchelpdesk@epc.epson.com.ph
|
World Wide Web (http://www.epson.com.ph)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available.
Toll-Free No. 1800-1069-EPSON(37766)
Our Hotline team can help you with the following over the phone:
Sales enquiries and product information
Product usage questions or problems
Enquiries on repair service and warranty