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Maintenance and Troubleshooting / Problems and Solutions
Most problems you encounter while operating your scanner and software have simple solutions. This section helps you identify the cause of the problem and provides you with solutions. It is divided into the categories listed above.
Read the appropriate section to find your problem; then follow the recommended steps.
If you cannot solve a problem after reading and following the information in this section, contact your dealer or a qualified customer support person for assistance. For information on contacting customer support in your area, see Contacting Customer Support.