Diagnosing the Problem

Troubleshooting printer problems is best handled in two steps: first diagnose the problem, then apply likely solutions until the problem is fixed.

The information that you need to diagnose and solve most common problems is provided by online problem solving, the control panel, the EPSON Status Monitor utility, or by running a printer operation check. Refer to the appropriate section below.

If you have a specific problem relating to print quality, a printout problem not related to print quality, or a paper feeding problem, or if the printer does not print at all, refer to the appropriate section.

You can identify many common printer problems using the lights on your printer. If the printer stops working and the lights are on or flashing, use the following table to diagnose the problem, then follow the recommended corrective measures.

Lights/Code	Cause	Solution
Error	No paper is loaded in the sheet feeder.	Load paper in the sheet feeder. Then press Start [Color] to continue or Stop to cancel. See Loading Paper
Error	Multiple pages have been fed into the sheet feeder.	Remove and reload the paper. Then press Start [Color] to continue or Stop to cancel. See Loading Paper
Error	Paper is jammed.	See The paper jams
	An ink cartridge is running low on ink.	See Replacing an Expended Ink Cartridge
	An ink cartridge is expended or not installed correctly.	If any cartridge is expended, you cannot print until you replace it. See Replacing an Expended Ink Cartridge
Error [Print Index Sheet -A4-] [Print From Index Sheet] //DPOF [Print All/DPOF/PictBridge] [Copy]	An unsupported memory card is inserted.	Remove the memory card. See Handling Memory Cards
	The memory card does not contain any valid images.	See Handling Memory Cards
Error All other lights [Copy]	Waste ink pad in the printer is saturated.	Contact dealer to replace it. See Contacting Customer Support
All lights [Copy]	There is a problem with the printer.	Turn the printer off and then back on. If the error does not clear, contact your local authorized service center or contact Epson for a referral. See Contacting Customer Support

If a problem occurs while printing, an error message will appear in the Progress Meter window.

When you need to replace an ink cartridge, click the How To button on the screen, and EPSON Status Monitor will lead you step-by-step through the cartridge replacement procedure.

If an error message appears indicating the parts inside the printer are near the end of their service life, the waste ink pad in the printer is saturated. Contact your dealer to replace it.

If you are unable to determine the source of the problem, run a printer operation check to help you determine whether the problem comes from the printer or your computer.

Hold down the ink button and press the On button to turn on the printer. Release only the On button. After the printer status the operation check, release the ink button.

A test page prints showing a nozzle check pattern. (If the pattern has gaps, you need to clean the print head.

See Cleaning the Print Head)