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Where To Get Help
If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product. Customer support will be able to help you much more quickly if you give them the following information:
Epson provides the technical support services listed below. Visit Epson’s support website at http://support.epson.com and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. Dial: (562) 276‐1300 (U.S.), or (905) 709-9475 (Canada), 6 am to 6 pm, Pacific Time, Monday through Friday. Toll or long distance charges may apply. Before you call Epson for support, please have the following information ready:
You can purchase genuine Epson ink cartridges, ribbon cartridges, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). Or you can purchase online at http://www.epsonstore.com (U.S. sales) or http://www.epson.ca (Canadian sales). Check your Pan-European Warranty Document for information on how to contact EPSON Customer support. Epson Australia wishes to provide you with a high level of customer service. In addition to your product documentation, we provide the following sources for obtaining information: Don’t forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advise on problems; they can often solve problems quickly and easily as well as give advise on the next step to take.
Internet URL http://www.epson.com.au
Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! The site provides a download area for drivers, Epson contact points, new product information and technical support (e-mail). Epson Faxback service will fax you the latest specifications for most Epson products offered in Australia. Phone (02) 9903 9075 and the system will guide you through a number of choices before faxing the information to your fax machine. Epson Helpdesk is provided as a final backup to make sure our clients have access to advise. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many types of queries are answered here. The Helpdesk numbers are:
We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes your Epson product documentation, type of computer, operating system, application programs, and any information you feel is required. Sources of information, support, and services available from Epson Singapore are:
World Wide Web (http://www.epson.com.sg)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available. Our HelpDesk team can help you with the following over the phone:
Contact for information, support, and services are:
World Wide Web (http://www.epson.co.th)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available. Our Hotline team can help you with the following over the phone:
Contacts for information, support, and services are:
Contacts for information, support, and services are:
World Wide Web (http://www.epson.co.id)
To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:
Users can access our World Wide Web home page at:
You can also contact our technical staff at the following telephone and fax numbers:
Contacts for information, support, and services are:
World Wide Web (http://www.epson.com.my)
Head Office.
Contacts for information, support, and services are:
World Wide Web (http://www.epson.co.in)
Information on product specifications, drivers for download, and products enquiry are available.
To learn more about Epson products or to avail service support, please call 1600 440011. This is a toll-free number and can be accessed (9 A.M to 9 P.M) anywhere in the country. To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e-mail address below:
World Wide Web (http://www.epson.com.ph) Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available. Epson Helpdesk (Phone: (63) 2-813-6567) Our Hotline team can help you with the following over the phone:
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