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Scanner Problems
You Cannot Start Epson Scan and Epson Scan Settings
Wait until the LED indicator turns on.
Check the interface cable connection between them to make sure it is secure.
Unplug the USB 2.0 cable from the scanner, wait five seconds, and then plug it again.
Use the USB cable that came with your scanner or that is indicated in USB Interface.
Connect the scanner directly to the computer’s USB port or through one USB hub only. The scanner may not work properly when connected to the computer through more than one USB hub.
Make sure your computer supports USB.
Make sure the scanning software is fully installed.
See the paper manual for instructions on installing the scanning software.
See the paper manual for instructions on installing the scanning software.
If you are using any TWAIN-compliant program, make sure that the correct scanner is selected as the Scanner or Source setting.
If you upgraded your computer’s operating system, you need to reinstall Epson Scan and Epson Scan Settings. Uninstall Epson Scan as described in Uninstalling Your Scanning Software, then reinstall it as described in the Setup Guide.
For Windows only:
Make sure your scanner’s name appears under Imaging device without a (?) or an exclamation (!) mark in the Device Manager window. If the scanner’s name appears with one of these marks or as an Unknown device, uninstall Epson Scan as described in Uninstalling Your Scanning Software, then reinstall it as described in the Setup Guide.
Pressing the Start Button Does Not Start the Correct Program
Make sure the scanning software is fully installed. See the paper manual for instructions on installing the scanning software.
Mac OS X: Make sure you are logged on as the user who installed the scanner software. Other users must first start Epson Scanner Monitor in the Applications folder and then press the 
button to scan.
button to scan.