You may need to clean the interior of the product.
For details, click the Appendix tab in the upper right corner of the User's Guide window. Then, click Maintenance and Cleaning the Printer.
If you load unsupported paper, the product may feed more than one sheet of paper at a time.
For details, click the Appendix tab in the upper right corner of the User's Guide window. Then, click Product Information, Technical Specifications and Automatic Document Feeder (ADF) specifications.
You may need to clean the product.
For details, click the Appendix tab in the upper right corner of the User's Guide window. Then, click Maintenance and Cleaning the Printer.
Remove the jammed paper inside the ADF.
For details, click the Printing tab in the upper right corner of the User's Guide window. Then, click Problem Solver and The Paper Jams.