Troubleshooting / Printing and Copying Problems

Paper Does Not Feed Correctly

Paper does not feed
Multiple pages feed
Paper jams
Paper is not ejected fully or is wrinkled

Paper does not feed

Remove the stack of paper and make sure of the following:

Single Sheets

After trying the solutions above, load the paper again. Make sure that you follow any special loading instructions that came with your paper.

Single Sheets


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Multiple pages feed


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Paper jams

When a message appears on the LCD panel to indicate the paper is jammed, press the Color Copy button. The jammed paper is ejected.

If the jammed paper is not ejected;

Locate where the paper is jammed.

If the paper is jammed at the paper feeding position or the ejecting position, remove all of the paper by hand.

If the paper is jammed inside this product, press the On button to turn off this product. Open the scanner unit, and then remove all of the paper inside by hand, including any torn pieces.

After clearing the jammed paper, close the scanner unit and then press the On button and the Color Copy button.

Load a stack of paper in the sheet feeder.

Press one of the Menu buttons repeatedly until Load/Eject appears on the LCD panel, and then press the Color Copy button.

Note:
If you cannot remove a foreign object easily by yourself, do not use force and do not disassemble this product. Call your dealer for assistance.

If your paper jams frequently, make sure of the following:

Single Sheets


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Paper is not ejected fully or is wrinkled

Try one or more of these solutions:

Note:
Store any unused paper in its original package in a dry area. See Paper.


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